Illustrator won't save my files on my iMac

Community Beginner ,
May 05, 2022 May 05, 2022

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I recently updated to the latest version of Illustrator, and I can't save my files on my computer in any format. I can save the files on Adobe's cloud though, but I want to be able to save them on my computer. The "save" button is grayed out. The cancel button can only be accessed using key commands and not by clicking it. 

 

I've tried uninstalling and reinstalling Illustrator. I've tried installing an older version of Illustrator, but that didn't fix my problem. 

 

Has anyone else experienced this and how did you fix it?

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Adobe Employee , May 05, 2022 May 05, 2022
Hi @KAM1001, We are sorry for the trouble. This is a known issue that got resolved with the macOS v12.3.1 update. If you are still facing the issue, then I would recommend you to try the steps suggested in this help article (https://helpx.adobe.com/in/illustrator/kb/unable-to-save-files-macOS.html). Let us know if it helps or not. We will be looking forward to your response. Thanks & Regards, Anshul Saini

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Adobe Employee ,
May 05, 2022 May 05, 2022

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Hi @KAM1001,

 

We are sorry for the trouble. This is a known issue that got resolved with the macOS v12.3.1 update. If you are still facing the issue, then I would recommend you to try the steps suggested in this help article (https://helpx.adobe.com/in/illustrator/kb/unable-to-save-files-macOS.html).

 

Let us know if it helps or not. We will be looking forward to your response.

 

Thanks & Regards,

Anshul Saini

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Community Beginner ,
May 05, 2022 May 05, 2022

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Thank you so much!! 🙂 That worked. I updated my computer to the 12.3.1

 

 

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Adobe Employee ,
May 05, 2022 May 05, 2022

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Glad to hear you're back on track. Please feel free to reach out if you run into any other questions or issues in the future. We'd be happy to help.

 

Thanks & Regards,

Anshul Saini

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