Illustrator won't save!

New Here ,
Aug 24, 2022 Aug 24, 2022

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Hi 

Can someone please help. I am currently using illustrator on a thinkpad - windows 10 and all of a sudden my illustrtr won't save. My IT department have tried unistalling the software then re-installing but nothing seems to work. It gets to 98% then sticks. Unaware i force quit the application and lost a whole days work. Any help would be appreciated.

Thanks 

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Adobe Employee , Aug 24, 2022 Aug 24, 2022

Hello Lauren24749958aabp,

 

Sorry to hear about this experience. I hope the suggestions shared by Laura helped resolve the problem. If not, kindly check if the files you are working on are saved on a network/external drive or a synced folder and if so, please move them to a location on the computer's internal drive and share your observations.

 

Looking forward to your response.

 

Thanks,

Anubhav

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Community Expert ,
Aug 24, 2022 Aug 24, 2022

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Here are some additional troubleshooting steps. It may help us if you could provide more information on your system - the version number of Windows 10 and of Illustrator. Here's Adobe's article on System Requirements for Illustrator: https://helpx.adobe.com/illustrator/system-requirements.html

 

Here's an article with additional steps you can take to diagnose the problem: https://community.adobe.com/t5/illustrator-discussions/resolve-slow-performance-and-unexpected-behav...

 

Hope those are helpful. Please let us know.

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Adobe Employee ,
Aug 24, 2022 Aug 24, 2022

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Hello Lauren24749958aabp,

 

Sorry to hear about this experience. I hope the suggestions shared by Laura helped resolve the problem. If not, kindly check if the files you are working on are saved on a network/external drive or a synced folder and if so, please move them to a location on the computer's internal drive and share your observations.

 

Looking forward to your response.

 

Thanks,

Anubhav

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