Illustrator work startup keeps crashing before it opens after new macOS update Monterey

New Here ,
May 18, 2022 May 18, 2022

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Screen Shot 2022-05-18 at 3.53.20 PM.png

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Adobe Employee ,
May 19, 2022 May 19, 2022

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Hello @Susie23106203w7hl,

 

Sorry to hear about this experience. This looks like some corruption in the installed files. Please try reinstalling Illustrator by following the steps shared below and share your observations:

  • Uninstall Illustrator using the CC Cleaner Tool.
  • Make sure Illustrator directories are deleted from Applications
  • Then reinstall Illustrator via the Creative Cloud desktop application

 

Kindly update this thread if the issue persists or if you need further assistance.

 

Thanks,

Anubhav

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