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Hannah33043369k2bd
Participant
February 16, 2024
Answered

Illustrator zooming extremely far in or out on touchpad

  • February 16, 2024
  • 3 replies
  • 4371 views

Hi, I haven't had this issue previously in the 2 or 3 years I've been using Illustrator. I work on a laptop mainly as I am a student.

 

I use the touch pad to zoom in and out, which has worked fine for me up until now. It will still zoom in like it has been, but about 50% of the time it will zoom extremely far in or extremely far out. Almost like my mouse sensitivity went up for a moment.

 

I've looked through a bunch of forums and tried messing with every zoom preference option possible, but nothing seems to be working. Any solutions or tips would be appreciated because this is starting to become really frustrating.

    Correct answer Destinee27110064dn99

    I *maybe* found a fix to this!

     

    I've been experiencing the same issue and noticed that turning off "Zoom with Mouse Wheel" in Illustrator Preferences seems to resolve the issue.

     

    I have it turned on because when I do use my mouse, I like to use this feature. However it seems to glitch out when still checked and only using the trackpad on Mac.

    3 replies

    D
    Destinee27110064dn99Correct answer
    Participant
    August 8, 2024

    I *maybe* found a fix to this!

     

    I've been experiencing the same issue and noticed that turning off "Zoom with Mouse Wheel" in Illustrator Preferences seems to resolve the issue.

     

    I have it turned on because when I do use my mouse, I like to use this feature. However it seems to glitch out when still checked and only using the trackpad on Mac.

      H
      h._j._3460
      Participant
      August 15, 2024

      Thank you.
      This solved the issue for me.

        J
        Community Expert
        JessCampbellCommunity Expert
        Community Expert
        February 16, 2024

        Hi there! I sometimes experience similar problems on my computer. I use an accessability feature on my Mac so I can zoom in my entire screen view by pressing a modifier key and scrolling my mousewheel in/out. Sometimes Illustrator decides to start scrolling my document indeifnitely instead of allowing my screen itself to zoom. I haven't found a way to stop it from doing this, but I do find that pressing Cmd + 0 stops the wild scrolling in its tracks and returns me to the default view of my artboard. So at least that's a quick way to get out of it when it does happen.

         

        Another quesiton, are you using any external monitors?  And do you have the same behavior when using an external mouse instead of a touchpad?

        H
        Hannah33043369k2bdAuthor
        Participant
        February 16, 2024
        Hi, I don’t use any external monitor or mouse. I’m strictly on my laptop
        using the touchpad. I found that the intense zooming also happens when
        moving my document using 2 fingers across the touch pad.
          J
          Community Expert
          JessCampbellCommunity Expert
          Community Expert
          February 18, 2024

          It looks like you've already messed with all the settings that are relevant to this issue. It's probably related to either a system update or software update on your machine. I personally find trackpad/mouse zooming to be too finicky in general and generally use Cmd/Ctrl + and - to zoom instead, and spacebar to pan around the doc. I know it's frustrating to change your workflow, but you might find this works better for you overall?

            Anshul_Saini
            Community Manager
            Anshul_SainiCommunity Manager
            Community Manager
            February 16, 2024

            Hi @Hannah33043369k2bd,

             

            I'm sorry to hear about the frustration you're experiencing with Illustrator zooming in and out unexpectedly. This issue sounds quite frustrating, especially when you're in the middle of your work.

             

            To start troubleshooting, it might be helpful to determine if this issue started happening recently after updating Illustrator to the latest version. If possible, you could try reverting to a previous version of Illustrator to see if the problem persists. Additionally, it's worth checking if there have been any recent system updates on your laptop that could be affecting the touchpad behavior.

             

            Another thing you could try is experimenting with different document sizes in Illustrator to see if the zoom speed varies across them. Sometimes, certain document characteristics can impact how the zoom function behaves.

             

            If none of these steps resolve the issue, please don't hesitate to reach out for further assistance. We're here to help you get back to your workflow smoothly.

             

            Best,

            Anshul

            dmadrid689
            dmadrid689
            Participating Frequently
            June 9, 2024

            Unfortunately, this issue persists in version 28.5, macOS 14.5 (23F79)

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