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Rosan5E57
Participant
March 22, 2023
Answered

illustrators crashing while working on a Mac book pro 13

  • March 22, 2023
  • 2 replies
  • 388 views

He Guys,

I'm working on a Macbook pro 13. 

While working in illustartor my program or computer crashes a lot. The program is saying there is not enough room on my workmemoire of my computer (it's a mac book pro 13, with a chip1- 8GB). Does this happen to other peolpe? Can someone help me... I'm losing a lot of time and work when it's crashing. 

 

 

This topic has been closed for replies.
Correct answer Anubhav M

Hello @Rosan5E57,

 

We understand how frustrating it can be to experience crashes. If you're using a Wacom Tablet, we recommend trying an older version of the driver (6.3.46-2) to see if it resolves the issue. If not, please follow the steps in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and let us know your observations. Also, kindly share the crash report using the steps in this article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html) and use the same email account as your community account for quick tracking. We appreciate your time and efforts in resolving this issue.

 

Thanks,

Anubhav

 

Note: Marking correct for visibility.

2 replies

Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
March 30, 2023

Hello @Rosan5E57,

 

We understand how frustrating it can be to experience crashes. If you're using a Wacom Tablet, we recommend trying an older version of the driver (6.3.46-2) to see if it resolves the issue. If not, please follow the steps in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and let us know your observations. Also, kindly share the crash report using the steps in this article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html) and use the same email account as your community account for quick tracking. We appreciate your time and efforts in resolving this issue.

 

Thanks,

Anubhav

 

Note: Marking correct for visibility.

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
March 22, 2023

You have to clean up space on your computer. On top of that 8 GB of RAM is just barely enough to launch Illustrator at all. You might want to downgrade to a lower version, maybe it gets better. But if not, consider getting a new computer.

Disposition_Dev
Disposition_Dev
Legend
March 22, 2023

my macbook air 13" (early 2015) with 4gb ram and i have no issues with illustrator crashes (even when running lengthy and involved scripts. except for the normal script related crashes and mrap errors). I regularly use CC2021 and CC2023 It runs a bit slow on bigger files for sure.. But im wondering how big are the files OP is using..?

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