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Known Participant
May 14, 2019
Question

ilustrator cs6 keeps on freezing. win 10

  • May 14, 2019
  • 4 replies
  • 1031 views

Hi Guys. I work with illustrator but recently it has started freezing from now and then to sometime to now almost everytime I am trying to render and image or a vector.

It has all the updates as it says, there are 16 GB plus 2TB scratch disk dedicated to it. Where is the problem  please help. Hard drive is a SSD one TB

Thank you

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    4 replies

    Bill Silbert
    Community Expert
    Community Expert
    May 15, 2019

    Since for most users Windows 10 automatically updates itself without any warning, it is not unusual for unsupported software (which is still running as a matter of luck) to have worked before you went to bed only to find that it is no longer working correctly (if at all) the next morning. Microsoft and Apple do not factor in  older versions of software when they update their operating systems. If you want to continue using older licensed software then you should be running a contemporary version of the OS. Otherwise, your best bet is to subscribe to Creative Cloud and use the most up to date version of Illustrator.

    Known Participant
    June 11, 2019

    Dear Mr. Silbert

    Thank you so much for your comment.

      This issue was also addressed in Windows OS 8.1. until they told me it is windows 8.1 that causes the issue, must upgrade to 10...I changed it to OS 10 Pro.

      there is a glitch or maybe a bug within illustrator, when rendering an image or a vector whether you are tracing an image or just simply working with it, it tents to go completely black screen for few seconds and sometime just freeze. It could either be a mem leakage which means something in the illustrator drives the RAM  to max to freeze the OS or drive the Processor to 100%, which in both matters a software should not do. specially when we are dealing with Adobe a well known, recognized company.

    there is also an issue withing Flash Builder 4.6 which when you want to update or download software to create apps for mobiles the given URLs within the system itself are obsolete and dead links. to see this issue simply click on help, scroll down to download software, pop up windows opens click on available download sites, you will get this message...

    Some sites could not be found.  See the error log for more detail.

    No repository found at http://www.blackberry.com/go/eclipseupdate/flashbuilder4.5/.

    No repository found at https://www.eclipse.org/mylyn/downloads/indigo.

    No repository found at http://aesplugins.adobe.com/aes/tooling/plugin/10.0.

    Regarding windows OS 10 you can modify the updates as you like to your requirements.

    As for cc or creative cloud and online systems, they are basically the same as cs6 version. with a bit more extensions added.

    Beforehand allow me to thank you for your time and concern,

    Best Regards.

    Larry G. Schneider
    Community Expert
    Community Expert
    June 11, 2019

    Adobe has removed all external links to earlier versions of the AI software. If you have registered versions and need to download a new copy, please contact customer service.

    Averaham
    Participating Frequently
    May 15, 2019

    Ahhmm, I am also using Windows 10  I also have Adobe Illustrator CS6, I aint experienced freezing at all,

    By the way the specs of my laptop is

    i3-7100u 2.4ghz dual core
    4gb ram 2400mhz
    1TB HDD 5400rpm
    Integrated Intel HD Graphics 620 iGPU

    I never experienced lag or freezing, I think you need to disable some background running apps from your task manager and disable auto start apps from startup...

    try it.

    Known Participant
    June 10, 2019

    Hi Averaham

    Thank you for you kind reply. I don't know my friend where the problem is from. tonight I tried to update the Flash builder and all the URLs within the software for auto update came back as wrong.

    Illustrator is still freezing now and then and just can not understand what the problem is. that is why I bought 5TB externals as scratch disk but of no use...( I even called earlier to the so called chat with specialists ??? with all due respect to specialists within ADOBE company but these guys who basically had no idea what to do...kept on asking me for serial number and of course...kept on copy pasting this answer...."

    It sounds like you need help solving a technical issue. Let me transfer you to a technical support agent who can assist you.

    Connecting you with a specialist as soon as possible.

    "

    honestly waited around 1 and half hour for the next support guy with the same copy pasted answer. it is SAD.

    I need to finish the project for the class but I am stuck...

    Thank you again.

    Known Participant
    May 15, 2019

    Hi Monika. thanks for your kind response.

    No I had the same problem with win 8.1 which they said it was a Microsoft hick up and was not supposed to become as 8.1 and a disaster which Microsoft ended up giving it away for free,,,,and all the story of how some software may not work with 8.1. until it crashed on  me. so I got the 10 but adobe keeps on freezing.

    Monika Gause
    Community Expert
    Community Expert
    May 15, 2019

    Joahnnes  schrieb

    Hi Monika. thanks for your kind response.

    No I had the same problem with win 8.1 which they said it was a Microsoft hick up and was not supposed to become as 8.1

    Windows 8 should be supported, but 10 is not.

    Older versions of Adobe Illustrator system requirements

    Applications are developed on and tested on the systems that exists during time of development. In later systems the system manufacturer might change  components that are critical to run the application.

    Let's imagine you designed an advertisement for a company. And they run it around the city. Now the city changes the design of their bus stations so they can only place portrait formats there. Yours is landscape. Would you adjust the advertisement from landscape to portrait for free? Which is basically what you demand: the system changes and you want to keep up with those changes, but you want to still continue to use CS6 without having to pay for the update.

    Known Participant
    June 11, 2019

    ???

    Known Participant
    May 14, 2019

    By the way I have uninstalled and reinstalled the whole thing twice. just to make sure everything is all new and fresh.,

    Monika Gause
    Community Expert
    Community Expert
    May 14, 2019

    Illustrator CS6 is not (fully) compatible with Windows 10.

    This means that it might or might not work and it might break at any point, but nobody knows why it breaks.

    Was "recently" perhaps after Windows performed an update?

    Known Participant
    May 15, 2019

    Its hard for me to imagine that Maybe Adobe just like many other companies also ceased to just become a commercialized entity only thinking making money through many empty slogans of how they care and how they want to help and so on, so they are forcing people to now chase adobe products in CC version? what about students who can not effort another 2500 $ or even a 200 $ software?

    It s just irritating to go through this freezing thing every time there is a saving or tweaking or 3D or conversion.