It seems that everytime we open Ilustator on our desgin laptops(Dell latitude 5420 I7) we get a weird freeze that can last up to a few minutes every time we open a new project, and it seems to happen because its waiting for this proces (print spooler) for some sort of reply, any one know why this might be happening?
Information about the printer is stored in the documents. Is the printer you used still there? Is any printer set up in your system?
yes and yes, is there a way to delete the cached information from the document\ilustrator itself?
Normally when you see lags on the Spoolsv.exe its an issue on your Windows print spooler.
Try going to Settings > Update & security > Troubleshoot and run the Printer troubleshooter.
This happens with a few computers, and we have ran the trouble shooters on them, it made no difference.
Did you try removing the print drivers for that unit and reinstalling fresh? If its affecting more than one computer, I'm guessing they all have the same managed print drivers.
Thanks for reaching out. In addition to Kevin's suggestion, would you mind trying the steps suggested in this helpx article (https://helpx.adobe.com/illustrator/kb/troubleshoot-printer-issues.html)? If this doesn't help, would you mind sharing a few details like:
We are here to help. We just need more info.