Ilustrator freeze on launch, waits for spoolsv.exe.

[Almogit]

It seems that everytime we open Ilustator on our desgin laptops(Dell latitude 5420 I7) we get a weird freeze that can last up to a few minutes every time we open a new project, and it seems to happen because its waiting for this proces (print spooler) for some sort of reply, any one know why this might be happening?

[Monika Gause]

Information about the printer is stored in the documents. Is the printer you used still there? Is any printer set up in your system?

[Almogit]

yes and yes, is there a way to delete the cached information from the document\ilustrator itself?

[Kevin Stohlmeyer]

Normally when you see lags on the Spoolsv.exe its an issue on your Windows print spooler.

Try going to Settings > Update & security > Troubleshoot and run the Printer troubleshooter. 

[Almogit]

This happens with a few computers, and we have ran the trouble shooters on them, it made no difference.

[Kevin Stohlmeyer]

Did you try removing the print drivers for that unit and reinstalling fresh? If its affecting more than one computer, I'm guessing they all have the same managed print drivers.

[Anshul_Saini]

Hi @Almogit,

Thanks for reaching out. In addition to Kevin's suggestion, would you mind trying the steps suggested in this helpx article (https://helpx.adobe.com/illustrator/kb/troubleshoot-printer-issues.html)? If this doesn't help, would you mind sharing a few details like:

• The exact version of OS & Ai
• Is your default printer a network printer?
• Where are your projects saved (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?

We are here to help. We just need more info.

Thanks,

Anshul Saini