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woodleigh
woodleigh
Known Participant
August 6, 2022
Answered

iMac - Adobe Creative Suite graphics issue

  • August 6, 2022
  • 3 replies
  • 448 views

Hi there

I'm not sure how to describe this.  (see attachment)

Not just when using Illustrator, but Indesign.

Can anyone point me in the right direction please

 

The top image is a logo I'm working, the bottom one is a colour variation, but the colour is going beyond the paths I created.  It goes away when I scroll it out of view and back.
Thanks in advance.  For what its worth, I'm thinking its a graphics card issue.

 

My system
iMac Pro (2017)
Processor - 3.2 GHz 8-Core Intel Xeon W
Memory - 32 GB 2666 MHz DDR4

Graphics Radeon Pro Vega 56 8 GB

This topic has been closed for replies.
Correct answer Monika Gause

Is it gone when you preview on the CPU?

 

If so, it's indeed a graphic card issue. Besides upating the graphic card driver, there's not a lot you can do about it. It also doesn't harm the output.

3 replies

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
August 8, 2022

Hello @woodleigh,

 

Sorry to hear about this experience. I hope the suggestion shared by Monika helped resolve the problem. If not, kindly 

try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

 

Thanks,
Anubhav

    woodleigh
    woodleighAuthor
    Known Participant
    August 10, 2022

    Thanks Anubhav.
    Monikas advice pinpointed that the issue is with my graphics card.
    I'll endeavour to reset preferences also to see what impact that has, just to make sure.

    Thanks for your response.

    Monika Gause
    Community Expert
    Monika GauseCommunity ExpertCorrect answer
    Community Expert
    August 6, 2022

    Is it gone when you preview on the CPU?

     

    If so, it's indeed a graphic card issue. Besides upating the graphic card driver, there's not a lot you can do about it. It also doesn't harm the output.

      woodleigh
      woodleighAuthor
      Known Participant
      August 8, 2022

      Thank you Monika.  Yes, it did go away when viewing on the CPU.
      No, it doesnt affect output, thankfully which is why I've been able to persist with it for a while.
      My next questions will be about graphics cards though 🙂
      Thanks again for your reply. 


        T
        Test Screen Name
        Legend
        August 6, 2022

        Please give more system info

        - exacr operating system version 

        - exact Adobe app version (not "latest" please).

          woodleigh
          woodleighAuthor
          Known Participant
          August 6, 2022

          Thanks Test Screen Name
          macOS Monterey Version 12.5
          The screenshot was from Adobe Illustrator 26.4.1
          Adobe Indesign 17.3


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