• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Image trace gives An unknown error occurred in Illustrator v27.3.1 on macOS Catalina

Community Beginner ,
Mar 27, 2023 Mar 27, 2023

Copy link to clipboard

Copied

When I try to trace an image, I get this error message, and then the image disappears:

graphiquedesigns_0-1679970817623.png

I tried uninstalling and reinstalling Illustrator, and restarting my computer, but still getting this message. 

I'm using v27.3.1 on a Mac (Catalina).

Any suggestions?

 

TOPICS
Draw and design , Performance , Tools

Views

344

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Mar 28, 2023 Mar 28, 2023

Copy link to clipboard

Copied

Have you tried clearing your prefernces..?

How to reset Illustrator Preferences - Adobe Support Community - 10602277

Have you tried rolling back the software..?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 28, 2023 Mar 28, 2023

Copy link to clipboard

Copied

Remove any channels or spot colors and embed the image.

 

How many Mb is the image? Try another simple image to we know if it is the image or application/prefs.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 27, 2023 Apr 27, 2023

Copy link to clipboard

Copied

LATEST

Hi @graphiquedesigns,

 

We are sorry for the inconvenience this issue has caused. After investigating this issue, our product team has identified that this error only occurs on macOS Catalina. A workaround for this issue is updating your operating system to a later version or using images larger than 400x400 pixels.

 

We understand that this issue is hindering your productivity, and we apologize for any frustration this may have caused. We appreciate your patience while our team works on a solution to this issue, which will probably roll by the end of next month.

 

If you have any further questions or concerns, please don't hesitate to reach out to us. We are here to help. Thank you for your understanding.

 

Best,

Anshul Saini

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines