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A
alastairp50874716
Participant
June 23, 2020
Question

Image Trace in Illustrator not working with Automatic Palette

  • June 23, 2020
  • 1 reply
  • 400 views

Hi there,

 

Im image tracing a JPEG. It is working fine until I try and change the percentage of colours in the 'automatic' palette. It will look like its working but then bounces back to 100% straight away.

Ive made sure there is no cropping mask ect, the noise, corners and paths all chnage no bother. Just the colours.

I've tried other versions of illustartor and changed the prefrences back to default.

 

What am I doing wrong? Thanks in advance.  

 

{Renamed by MOD}

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    1 reply

    Srishti_Bali
    Srishti_Bali
    Legend
    June 23, 2020

    Hi there,

     

    Sorry to hear about this trouble. That doesn't sound like a usual behavior. Could you please share a few more details like:

    • OS and version of Illustrator.
    • Is the issue related to a specific document? If yes, could you please share the document with us?
    • Is kit working on other versions or by changing the Palette back to Automatic?

     

    You may also try resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) and let us know if that helps. Please note that all the custom settings would reset too. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

     

    We're here to help, just need more info.

     

    Regards,

    Srishti

      A
      alastairp50874716Author
      Participant
      June 24, 2020

      Hi, 

       

      Thanks for getting back to me. 

      I'm on version 24.2 of illustrator. It normally works, it was working last week, which is why im so confused!  

      No its not just one document, Ive tried new documnrts and different jpegs and its still not working. I even tried a different laptop. 

       

      It doesn't seem to be working on the 'limited' palette either. That just bounces back to 30. Grey scale and black and white options are working fine though. 

       

      Ive tried to change it to a png and a pdf to see if that would make a difference but it doesn't. 

       

      Ive just reset my preferences too and that hasn't worked. very very confused!

      I've attached a video of what is happening! thanks again! 

      https://vimeo.com/user118325958/review/432102581/21e560a5bb 

        Srishti_Bali
        Srishti_Bali
        Legend
        June 24, 2020

        Sorry about this experience. The link you shared above is not working. You may share it via Creative Clould (https://helpx.adobe.com/in/creative-cloud/help/share.html). Also, please confirm the operating system (Exact version of macOS/ Windows) you are working on.

         

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