Bonsoir
J'ai un souci lorsuqe j'importe une image photosphop dans illustrator que je fais une modifications Ć nouveau dans l'imageā¦ la mise Ć jour ne se fait pasā¦ et illustrator refise d'importer l'imageā¦ j'ai Ć chaque fois un message d'erreurā¦ Qulequ'un a t'il dĆ©jĆ rencontrĆ© ce problĆØme et pourrait m'aider ?
Merci d'avance.MA
1 Correct answer
For some reason, Illustrator cannot find the linked Photoshop file. That could happen if the Photoshop file is on a network.
If the Photoshop file is stored locally on your computer, re-linking to the original Photoshop file might solve the issue. You can choose that command from the Links panel menu.
If that doesn't do it, you may need to uninstall and reinstall Illustrator using the Adobe CC Cleaner Tool.
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
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Replies
Not being a French speaker it is hard for me to completely understand the issue. However, it seems like the error message is saying that the image you are trying to update was imported or placed into Illustrator from an iPhone.
If the image is pasted into Illustrator, Illustrator would not be able to update the image. If the image is on a different device than the one you are using to work on Illustrator, the image would not be able to update.
Does the image appear in the Links panel in Illustrator? If it has a little icon that looks like this (below) in the Links panel, then it was pasted into the Illustrator file and you would need to link it to the original file.
Perhaps you can supply more details that might be helpful in troubleshooting the issue.
Thanck you a lot for your reply but I still have the same probleme todayā¦
The image appear in the Links panel in Illustratorā¦ each time I want to update a picture from photosphop to illustrator, I have the error messageā¦ the picture don't come frome my phone ā¦ (the tittle picture).
I was wondering if the probleme didn't came from photoshop, so I update photoshop 2020ā¦
If you can help me, I would be really happy !
When you placed the Photoshop file into Illustrator, did you check the 'link' check box?
For some reason, Illustrator cannot find the linked Photoshop file. That could happen if the Photoshop file is on a network.
If the Photoshop file is stored locally on your computer, re-linking to the original Photoshop file might solve the issue. You can choose that command from the Links panel menu.
If that doesn't do it, you may need to uninstall and reinstall Illustrator using the Adobe CC Cleaner Tool.
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
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