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Participant
July 19, 2022
Answered

Imported PNGs being corrupted in AI Files

  • July 19, 2022
  • 3 replies
  • 345 views

Hey so I have been having this issue happen to me countless times and I cant seem to find a fix. I will close out of my Ai files and re-open them later and my imported PNGs will not show up correctly (Picture attached for reference). The transparency will show as a bright yellow and the image itself will be a negative blue. does anyone know how to fix this or at least prevent it from happening again?

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Correct answer Anubhav M

Hello @Jashuah,

 

We are sorry for the trouble. We are able to reproduce the issue at our end. We have already logged a bug with the product team, and they are currently investigating the issue.

In the meanwhile, I would request to try the steps shared on this community post by Anshul (https://community.adobe.com/t5/illustrator-discussions/png-images-are-inverted-colors-when-opening-saved-file/m-p/12981938#M323941) and check if it helps.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

3 replies

Participant
January 20, 2023

Have you fix this issue yet ? I have facing this problem for a week now... 

Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
July 19, 2022

Hello @Jashuah,

 

We are sorry for the trouble. We are able to reproduce the issue at our end. We have already logged a bug with the product team, and they are currently investigating the issue.

In the meanwhile, I would request to try the steps shared on this community post by Anshul (https://community.adobe.com/t5/illustrator-discussions/png-images-are-inverted-colors-when-opening-saved-file/m-p/12981938#M323941) and check if it helps.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

Mike_Gondek10189183
Community Expert
Community Expert
July 19, 2022

Use .psd, not much reason for .png just more chance of problems.

 

If you want to use png there was a problem with having to reopen in photoshop change bit depth from indexed to RGB then save again.

JashuahAuthor
Participant
July 19, 2022

Im not sure i follow. These are multiple PNGs that are embedded linked images that i imported into an AI file that somehow are not showing up correctly.