Importing transparent PNG has weird background IPAD

[Skrtisdead]

Every time I try to import a transparent PNG. The background pops up with lines or it looks glitchy anyway to help!!!! it works sometimes, but then it just comes back out of nowhere

[Anubhav M]

Hello @Skrtisdead,

Would you mind sharing more details, like the version of the OS/Illustrator, whether Illustrator behaves this way with all files and a sample PNG file, so I can check it on my end?

Looking forward to hearing from you.

Anubhav

[Skrtisdead]

Thanks for the reply! I've tried updating the tablet it's on  the newest update and I also tried to delete the app and redownload it and it still has the problem not sure why that happens , but it only happens when I import pictures with a transparent background maybe a Apple version bug 

[Skrtisdead]

@.

@Anubhav M here's more sample png files I tried deleting it and re-downloading it also re-downloading the PNG but for some reason, it just doesn't work it still pops up with the same problem, i'm on version 3.08 for illustrator and I'm on 18.3.1 really hope you can help. I mainly bought this tablet to work on my designs, but this problem is limiting me  it only happens on Illustrator when I import the PNG one I imported on Photoshop it's completely fine

[Anshul_Saini]

Hi @Skrtisdead,

Thanks for sharing the details. We’ve been able to replicate the issue on our end and have escalated it to the product team for further investigation. Please stay tuned for updates, and we’ll keep you posted as soon as we hear back from the team.

Appreciate your patience!

Best,

Anshul

[joana_judice]

Hey would love to hear from the same issue. This has been happening for a while and it seemed a total bug to me because sometimes if I would save it in files instead of photo library it would work or the other way around. But now there is nothing I can do about it and it is getting more and more interesting apart from those lines and weird background sometimes the png start duplicating. First png of a logo I import is ok, the second is duplicated with the first, the third is an image duplicating 1,2 and 3... and so on.

[Anubhav M]

Hello @joana_judice,

Our team is investigating this and will update this thread as we have more information. Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Anubhav

[terib30012253]

I am having the same issues right now.