Impossible d'ouvrir un fichier illustrator avec un gradient libre

Question

Bonjour,Hier, j'ai travaillé sur une illustration utilisant des "Gradients" libres. Aujourd'hui, je souhaite réouvrir le fichier de l'illustration ainsi que le document dans lequel le visuel a été incorporé, mais lorsque je double-clique sur le fichier, rien ne se passe. Dans Illustrator, j'arrive à ouvrir d'autres fichiers .ai et à importer les fichiers qui refusent de s'ouvrir, mais si je tente via le panneau lien de "Modifier via l'original", c'est illustrator qui plante... J'ai essayé sur mon Macbook Pro et mon IMac, même problème donc cela ne vient pas de l'ordinateur. Ci-joint, le lien vers la capture de mon écranJ'ai plusieurs versions de l'illustration et je rencontre le même problème, je pense donc que c'est le "Gradient libre" qui empêche le fichier de s'ouvrir. Suis-je la seule dans ce cas ? Avez vous une solution ?... Merci d'avance !Léa.

Anshul_Saini · Accepted Answer

Hello @Anshul_Saini !I opened the PDF and everything is fine ! What did you do ? / How did you succeed to open the .ai file and convert it to PDF ?  Regards,Léa.Hi @Neelen, I’m glad to hear that the PDF worked for you! Here’s what I did to resolve the issue: I opened your file directly in Illustrator. Upon opening it, I received a dialog message about missing links and selected “Ignore All Links.” This allowed the file to open successfully. After that, I resaved the file as an AI file and simply changed the extension from ”.ai” to ”.pdf” to upload it here since the community platform doesn’t support direct uploads of ".ai" files. There wasn’t anything unique or special about the process on my end. I’d recommend checking the location of your file’s links. Ensure that both the file and its links are in the same directory, as mismatched file paths could be causing the issue. If this doesn’t fully resolve your problem or new challenges arise, let me know—I’ll be happy to assist further! Best regards,Anshul Saini

Anubhav M · Answer

Hello @Neelen,I'm sorry to hear about your experience. Would you mind sharing a link to a sample file after uploading it to a file-sharing service like Google Drive/Dropbox, so I can try and replicate this behavior on my end?Looking forward to hearing from you. Anubhav

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