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Lauren5FDE
Participant
August 16, 2020
Answered

Impossible to contact adobe

  • August 16, 2020
  • 4 replies
  • 1047 views

I really want to contact adobe about my annual plan being renewed automatically without my consent. I have found that another payment has been taken out of my bank account and I tried to cancel my plan and the site is now telling me that I will be charged £109.00 if I wish to cancel my plan "early" I have been at work all day and had no clue that I would instantly be locked into a one year plan again for an app that I don't need or use anymore. If anyone knows a way that I can get in contact with adobe easily please let me know because they have been impossible to work with so far!

This topic has been closed for replies.
Correct answer Manan Joshi

For refund rules, refer the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

To contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

4 replies

D
defaultnjt1o9003o2c
Participant
January 24, 2021

This is straight-up CCCP practices. if you don't accept all their cookies you don't get to see that option. i've tried it on all browser multiple times. MAKES ME SICK

 

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
August 26, 2020

It might be an issue with the browser, see the screenshot. The bottom right has the icon for chat, the one with three dots inside the circle. In the window that opens type AGENT to connect to a real person and not a bot. So i would suggest that you change the browser and then try once.

-Manan

-Manan
    M
    Community Expert
    Manan JoshiCommunity ExpertCorrect answer
    Community Expert
    August 17, 2020

    For refund rules, refer the following link.
    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    To contact support.
    Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
    https://helpx.adobe.com/contact.html
    Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    -Manan
    J
    Joystyx
    Participant
    August 26, 2020

    Not possible to get through to anybody in this company.
    There is not chat icon on that URL, there is no Live chat option anywhere. "Real help from real people" - I'd really like that. Waiting for 45 minutes now on the phone.

    Worst support/customer service I've experienced so far.

      lambiloon
      Community Expert
      lambiloonCommunity Expert
      Community Expert
      August 17, 2020

      Hi check on following way...regards

      https://helpx.adobe.com/manage-account/using/cancel-subscription.html

      Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional
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