internet connection lost when i used Illustrator

[Carole28832602eyhz]

Hello for sometime without anyparticular change, i lost my internet connection when i used Illustrator.
Does anyone have a solution for this problem?
Thanks

[Mylenium]

Without any info about your system and how you connect to the internet nobody can tell you anything. That said, the most likely cause is some security tool or setting blocking stuff whenever AI is launched and you need to figure out what that is.

Mylenium

[Carole28832602eyhz]

Thank you for your help, my system is Windows 11, my connection is with wifi; I dont use windows as antivirus. I use BitDefender, i am living in France.

Carole

[Bobby Henderson]

Here are some trouble shooting ideas. First, try power cycling your router (turning it off and then back on again) to make it reset itself. If the connection problem is still occurring after that then make sure all your software is properly updated. Also check to see if your router's firmware is up to date. Router manufacturers such as Linksys do issue firmware updates for their routers from time to time.

[Carole28832602eyhz]

Thank you Bobby for your help. I am gonna try this.

Have a good day.

Carole

[Bobby Henderson]

I just rememered this additional trouble shooting point. Many people have separate Internet modems and WiFi routers. Somtimes it's necessary to power cycle both of those devices to restore a flaky Internet connection. Some Internet service providers will integrate both into a single device. I have a cable modem that can also function as a WiFi router, but I have those functions turned off so I can use a much better after market router from Linksys (and it saves me $5 a month off my Internet bill). At least once every few weeks I'll have to power cycle both my router and cable modem to get the Internet connection working properly.

[Monika Gause]

And what kind of specific issue does that cause for you?

[Carole28832602eyhz]

I no longer have internet.

The wifi connection remains active but i am disconnect from the server 

[Monika Gause]

So you can no longer use a browser or receive your email? 

[Carole28832602eyhz]

yes exactly, no email or browser.

But my internet box works because the wifi works on my mobile phone

[Monika Gause]

Illustrator dows not do that. This is an official version of Illustrator, right? Correctly installed via Creative Cloud?

Your antivirus and/or firewall does not block extensively?

[Carole28832602eyhz · Accepted solution]

Yes it is an official version, i don't have this problem with Photoshop or other applications. But i just doing an update of Windows an 4 applications including Illustator and after restarst my computer it seems better. I hope it will be better now!

[stephon34345213osaa]

Experiencing internet connection loss while using Illustrator? Ensure software and drivers are updated, check for third-party plugin conflicts, review firewall and antivirus settings, verify Adobe Creative Cloud connection, and consider resetting Illustrator preferences. If issues persist, perform general network troubleshooting or contact Adobe Support for assistance.
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