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mariad36492785
mariad36492785
Known Participant
April 8, 2017
Question

Invalid Series Number

  • April 8, 2017
  • 4 replies
  • 1407 views

I haven’t heard from you about my Adobe Illustrator CS6. You set up Illustrator with trial and you won’t give me a new serial number because the other program has my serial number. I am going to file a formal complaint. You are really stupid to install Photoshop when I have already have Illustrator.

    This topic has been closed for replies.

    4 replies

    Rajashree Bhattacharya
    Rajashree Bhattacharya
    Legend
    April 12, 2017

    Hi,

    I have escalated the forum link to the concerned team, they will certainly follow up.

    Thanks

    Rajashree

    mariad36492785
    mariad36492785Author
    Known Participant
    April 10, 2017

    Thank you for your valuable feedback!

    Sheena Kaul
    Sheena Kaul
    Legend
    April 12, 2017

    Hi Maria,

    I apologize for all the trouble you have faced.

    Please see the private message I sent you.

    Regards,

    Sheena

    mariad36492785
    mariad36492785Author
    Known Participant
    April 12, 2017

    I found my installation provides the exact date in uninstall or change a program.

    mariad36492785
    mariad36492785Author
    Known Participant
    April 10, 2017

    Pictures shouldn’t be needed to prove serial number ownership. I don’t remember the name of company I bought my product from; it was three years ago. (It was not two years ago.) Adobe won’t give me a chance to get a new serial number.

    I can find the sticker on the package where it says that.

    DVS/A,ILST,16.0,WIN,GEN,MUL,LRE/JPL 91063951

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    April 10, 2017

    95% of users in this forum are not staff.

    You have to wait until staff answers this thread, because no one else can check your serial number.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    April 8, 2017

    mariad36492785  schrieb

    You are really stupid to install Photoshop when I have already have Illustrator.

    This is a public forum. About 95% of people here are not Adobe staff. We are trying to help other people here in our spare time.

    Please tell us what exactly happened.

    Which system?

    What exactly happened?

    mariad36492785
    mariad36492785Author
    Known Participant
    April 10, 2017

    I bought Illustrator CS6 online, got a serial number and installed - it worked. There was no problem for two years.

    Now Illustrator displays "trial" and reports an invalid serial number. Adobe staff is ignoring my complaints about this issue with Illustrator CS6.

    System 8.1 Windows

    64-bit Windows

    Share Links.

    <Removed by Moderator>

    <Removed by Moderator>

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    April 10, 2017

    Please delete those images with the serial numbers.

    Send them privately to a staff person (I have alerted staff).

    Please tell us where you bought this version. From Adobe or a reseller? Ebay?

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