Invisible mouse cursor problem (Never seen before)

[ReyJ45]

Hi community,

I updated my windows 11 today, I'm using Windows 11 home insider preview, and currently updated to Build 26080.ge_release.240308-1400

Illustrator was working perfectly until this morning. Today, I formatted my computer because of an error that I have never encountered anywhere before or on the internet. Just reinstalled all programs on creative cloud, but Illustrator is same. THERE IS NO MOUSE CURSOR ON WORKING AREA. Also, when I move the cursor to clickable areas on the home page, the cursor suddenly disappears. I tried all recovery options. System restore, installing another version of Illustrator, resetting preferences, finally resetting Windows. Currently the cursor disappears in Illustrator. Do I have to wait for a new windows update? Other programs do not have this problem. 

This is how I currently use the computer to see where the cursor is. It's really annoying.

[Monika Gause]

And this started happening after you formatted the disk?

[ReyJ45]

No. Before, and after. I formatted the computer as a last solution. Everything is same. All of my settings gone. Nothing changed. c I can't use Illustrator right now. 

[IaMMaI]

I updated windows 11 to build 26080.1100 and I have this problem too. bug confirm.

[IaMMaI]

Now I use powertoy mouse pointer crosshair with small cross hair setting for Illustrator. wait for the solution.

[Monika Gause]

So you have a special setting for your mouse or even a system plugin?

Can you set that to normal? Does it still happen?

[IaMMaI]

I try 3 different mouses with normal setting , no special setting ,  clean install illustrator and it still happen.

[IaMMaI]

I just goback to windows 11 build 26058.1300 , now illustrator is work fine the problem gone.  the bug is only on build 26080.

[ReyJ45]

But I formatted the computer. Do you know how can I go back to 26058? Windows installed from zero as 26080. And I have no system backups right now.

[IaMMaI]

I think you can try download the stable version from https://www.microsoft.com/software-download/windows11

[hrbrtsmw]

I can also confirm this.
Windows 11 Pro
Version 24H2
OS build 26080.1
Experience Windows Feature Experience Pack 1000.26100.1.0

[Monika Gause]

It makes no sense putting that information in here. The engineers need it in Uservoice. Please put it there.

[hrbrtsmw]

It does make sense b/c others that have the same system will know there's an issue. 😉

[Doug A Roberts]

There is a uservoice issue raised for this here:

https://illustrator.uservoice.com/forums/601447/suggestions/48142784

Unfortunately we don't have answers yet, but it would be helpful if you added your vote and post any system or Illustrator version information there.

[Anubhav M]

Hello @ReyJ45, @IaMMaI,

We understand that encountering technical issues can be frustrating. The Windows 11 26080 build is a Canary/Dev build (https://adobe.ly/49U7PPA), and these builds can be unstable and are released with limited to no documentation (https://adobe.ly/3IEKvcI).

To get off the Canary or Dev Channel, a clean install of Windows 11 will be required.

If the problem persists, kindly share more details, like the System Info (Help>System Info) from Illustrator, the Microsoft System Information report (https://adobe.ly/3v47gUh) or macOS System Report (https://support.apple.com/en-in/guide/mac-help/syspr35536/mac#:~:text=View%20a%20system%20report), and a screen recording of the problem, so we can investigate this further.

Looking forward to hearing from you.

Thanks,

Anubhav

[ReyJ45]

I made a clean install, but it set up 26080 version as default. So, nothing changed. Now I'm using a little crosshair from Powertoys until the next windows update.

[ReyJ45]

Adobe Audition has same problem, too. But you can use it like this. Illustrator is impossible. Only a crosshair can solve this problem

[Adam36144606vezo]

I have the same issue.  Makes the program absolutely useless!!!  Have you found a solution to the problem?

[ReyJ45]

Of course not, we have to wait new windows update. But, there is some hack about it. You can use the program with a little crosshair. Just install Powertoys and create a crosshair on your mouse cursor. In the Illustrator, mouse cursor will be invisible again, but you can do your work with a crosshair 🙂

[ilyaskurgan]

Same problem here for a week. Still no solution.

Windows 11 

[ilyaskurgan]

additionally, when I rdp my screen or share via meet/skype etc. cursor is no longer missing. Crosshair (windows settings mouse indicator) is just a temp sln, please solve this problem ASAP 

[Monika Gause]

It's caused by a Windows Preview system.

[ilyaskurgan]

Problem has gone. 

[Adam36144606vezo]

What did you do to resolve it?  I still have the invisable curor issue. I have updated everything and still have the problem.

Thank you

[Doug A Roberts]

It was reported fixed by Windows 11 Insider Preview 26085.1. What version do you have?