iPad colour picker issue

New Here ,
Sep 19, 2022 Sep 19, 2022

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Hi

I'm currently using AI on my iPad, over the past 12months it has worked pretty well ip until recently. 
Whenever I use the colour picker, the fill colour remains black and the item I am trying to colour reverts to transparent with no colour at all.

I have tried everything, from switching on/off to reinstalling adobe illustrator but nothing seems to work.

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Community Expert ,
Sep 19, 2022 Sep 19, 2022

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Can you let us know if you recently updated your OS or the application.

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New Here ,
Sep 19, 2022 Sep 19, 2022

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Nope, nothing updated. 
it just stopped working during a design.

Since that happened, I've reinstalled the app and it was still doing the same.

 

Since then, I've started the app again and started a new design where the colour picker started working again and then stopped working only recognising every colour as black or transparent. 

I've just downloaded Procreate as I need something more stable.

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Adobe Employee ,
Sep 19, 2022 Sep 19, 2022

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Hello Paul26186206xcjp,

 

Sorry to hear about this experience. Would you mind sharing the exact version of the iPadOS and Illustrator installed on your iPad and a screen recording of the problem so we can investigate this further?

Looking forward to your response.

 

Thanks,

Anubhav

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New Here ,
Sep 19, 2022 Sep 19, 2022

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