iPad colour picker issue

[Paul26186206xcjp]

Hi

I'm currently using AI on my iPad, over the past 12months it has worked pretty well ip until recently. 
Whenever I use the colour picker, the fill colour remains black and the item I am trying to colour reverts to transparent with no colour at all.

I have tried everything, from switching on/off to reinstalling adobe illustrator but nothing seems to work.

[Eric Dumas]

Can you let us know if you recently updated your OS or the application.

[Paul26186206xcjp]

Nope, nothing updated. 
it just stopped working during a design.

Since that happened, I've reinstalled the app and it was still doing the same.

Since then, I've started the app again and started a new design where the colour picker started working again and then stopped working only recognising every colour as black or transparent. 

I've just downloaded Procreate as I need something more stable.

[Anubhav M]

Hello Paul26186206xcjp,

Sorry to hear about this experience. Would you mind sharing the exact version of the iPadOS and Illustrator installed on your iPad and a screen recording of the problem so we can investigate this further?

Looking forward to your response.

Thanks,

Anubhav

[Bewitched_Serenade4704]

I'm also experiencing this issue. I'm not sure how to fix it and its really bugging me since its causing me to take more steps which is im turn making it take longer than it should. It's really frustrating.

[Anubhav M]

Hello @Bewitched_Serenade4704,

I'm sorry to learn that you're experiencing the same issue with Illustrator. Could you please confirm the specific version of the OS/Illustrator, your device model, whether Illustrator exhibits this behavior with all files, and if not, a sample file along with a brief screen recording of your exact process and the issue so I can assist you more effectively?

I look forward to your response.

Anubhav

[Paul26186206xcjp]

I wouldn't expect any help on this matter from the support, I ended up purchasing a new iPad and it still does this on that but at a reduced frequency.

[Anshul_Saini]

Hi @Paul26186206xcjp,

I tested this on multiple devices, including the iPad 10th generation, iPad Pro M1, and iPad Pro M4, all running iPadOS 18.2.1 with Illustrator 3.0.8, but I couldn’t replicate the issue. The color picker worked as expected in all cases.

Could you confirm:

1. Is this happening in a specific file or across all files?

2. Does this behavior occur in a new, blank file as well?

3. Would you be willing to share a sample document in which the issue is replicable so we can investigate further?

Looking forward to assisting you further!

Best,

Anshul Saini