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Is it just me or did everybody else LOSE the ability to Export in .png?

Community Beginner ,
Mar 19, 2024 Mar 19, 2024

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I recently updated Illustrator, and I went to export my images, and the drop down options for exporting is MISSING the png option. See screenshot:

 Screenshot 2024-03-19 074248.png

Screenshot 2024-03-19 074300.png

 

What is going on here? What is the fix?!
Thanks!

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Import and export

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Community Expert ,
Mar 19, 2024 Mar 19, 2024

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Can you reboot the computer and maybe reset the preferences?

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Community Beginner ,
Mar 19, 2024 Mar 19, 2024

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Just did that. No change. Still am not able to export as a png...

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Community Expert ,
Mar 19, 2024 Mar 19, 2024

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Which exact version are you using? Looks normal to me on 28.3.

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Community Beginner ,
Mar 19, 2024 Mar 19, 2024

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Screenshot 2024-03-19 082919.png

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Community Beginner ,
Mar 19, 2024 Mar 19, 2024

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Is there a way to "go back" to an older version - specifically 28.3?

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Community Expert ,
Mar 19, 2024 Mar 19, 2024

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Look under 'all apps' instead of 'Beta apps'.

 

28.5 is a beta version for testing. I wouldn't use it for production work if correct functionality is important to you.

 

DougARoberts_0-1710855449724.png

 

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Community Beginner ,
Mar 19, 2024 Mar 19, 2024

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I will download the non-beta version. For awhile now, I have had both versions. I recently got a new PC and only downloaded the Beta. I did this because I have been using it (the Beta) without issue for a long while now (over a year, maybe) - at least until this issue. 

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Community Expert ,
Mar 19, 2024 Mar 19, 2024

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I see the same issue in 28.5, FYI. Trying to get some more confirmation before I report it.

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Community Beginner ,
Mar 19, 2024 Mar 19, 2024

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Good to know I am not the only one. I downloaded the non-beta version and my .png export option is available. I guess I will be using that version for the time being.

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Community Expert ,
Mar 19, 2024 Mar 19, 2024

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I got a few more confirmations and reported it here:

https://illustrator.uservoice.com/forums/939477-illustrator-desktop-beta-bugs/suggestions/48161516-p...

 

Please add your vote and any further comments there.

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Community Beginner ,
Mar 19, 2024 Mar 19, 2024

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Will do. Thanks!

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