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M
Michal27518026v9dh
Participant
December 19, 2022
Question

Is it normal for illustrator to lag when zooming?

  • December 19, 2022
  • 2 replies
  • 2488 views

Hello , I have a new laptop (3070 RTX, Ryzen 7 CPU, 32GB ram) and yet still when i have about 50 photos (3-4mb each photo) in workplace it is lagging when i am zooming or moving around. Is it normal or is something wrong with my laptop? I put here a video for demonstration.

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2 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
December 28, 2022

Hi @Michal27518026v9dh,

 

We are sorry for the trouble. Many windows users have reported this issue recently. Would you mind confirming the exact version of OS (build no.) & Ai and sharing your system specs? Also, would it be possible for you to File> Package and share some sample files, including the linked images/files in which you are facing this issue? It would be really helpful for us to investigate the issue further.

 

I will be looking forward to your response.

 

Thanks,

Anshul Saini

M
Michal27518026v9dhAuthor
Participant
January 5, 2023

I have tried 3 different versions of AI - 2021, 2022 and 2023.
Windows 11 22H2, build no. 22621.963
laptop Legion 5 pro: 32 GB RAM, AMD Ryzen 7 5800H with Radeon Graphics 3.20 GHz, GPU: Nvidia RTX 3070 mobile.


Thanks, Michal.

M
Michal27518026v9dhAuthor
Participant
January 8, 2023

Hi @Michal27518026v9dh,

 

Thanks for sharing the details. It would be really helpful if you File > Package and share some sample files, including the linked images/files in which you are facing this issue. We will check on our end and share our observations with you.

Also, would you mind checking if this is happening in a new blank document or if the behavior is only happening in some specific files?

 

We are here to help. We just need more info.

 

Thanks,

Anshul


Hello. I can't share my document, since my trial has expired. But I created a lag test document in which I have 3 (same) pictures in there and it lagging quite a lot. They are big in size but i dont think it is the problem. Basically if i have any document with like 5 photos of 3mb size it is lagging. When i add photos, it lags more and more.

 

Doug A Roberts
Community Expert
Doug A RobertsCommunity Expert
Community Expert
December 19, 2022

That's normal using CPU preview. But not being able to activate GPU preview is not normal. Does it work if you restart Illustrator and open a blank document?

M
Michal27518026v9dhAuthor
Participant
December 19, 2022

Yes, that was strange. However when i restart and open this same document, it shows that i am actually using GPU preview (not like in video). But it is lagging also.

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