Hi everyone,
I’m experiencing a serious issue in Illustrator.
When I create a new document, everything works fine: objects display at the correct size on the artboard, and their dimensions in the Properties/Transform panel are accurate.
But after I save the file, close Illustrator, and reopen the same document, the objects still look visually correct on the artboard. However, in the Properties/Transform panel their dimensions suddenly become extremely large.
The problem is that once this happens, all Illustrator tools (transform, align, distribute, scaling, etc.) start following these incorrect giant dimensions, which makes it impossible to keep working normally in the same file. It also affects zoom and scroll performance, which become very slow or freeze.
So visually the artwork looks right, but Illustrator is treating it as if it were scaled to enormous values.
Has anyone else faced this? Could it be a units/scale mismatch or a known bug in how Illustrator handles saved files? Any workaround or fix would be greatly appreciated.
Thanks in advance!
1 Correct answer
This works. I created a new blank doc in the same (undamaged) dimensions then copied and pasted all layers (remember lays turned on) into the new doc. Saved. Deleted damaged doc. Renamed file. Imported to Ae and everything was just as it had been.
Please note my Ai projects were simple with fewer than six layers. Complex projects may not fare as well.
Good luck!
2 Pinned Replies
Hi everyone,
Thanks a lot for sharing all the details, files, and recordings here. Our team has been able to narrow down the cause of this issue and we are actively working on a fix. We expect to have this resolved early next week with the upcoming release. We'll keep you posted once the fix is available. In the meantime, please continue to share any observations you notice, as it helps us validate our progress.
Appreciate your patience and support.Abhishek
Hi everyone,
Thank you all for your patience and for sharing detailed reports and files regarding the scaling issue in Illustrator.
The product team has rolled out a new release, Illustrator 29.8.1, which addresses this issue. The fix prevents any further occurrences of objects scaling incorrectly when reopening files.
Important note: Unfortunately, files that were already affected by this bug cannot be corrected. The update ensures that new and existing files going forward will behave correct
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