Issue opening files in Illustrator

[MacType]

I’m having an issue opening files only in Illustrator. I have to double click every file I want to open twice to get it to open. After double clicking it once some files appear to be opening but don’t. After I double click it again it opens. I have had this issue for a few weeks now. I’ve searched online & do not see any similar issues. I am using an iMac & was using Monterey OS & Illustrator 2022 then started using Illustrator 2023 but still had the same issue. Upgraded my OS to Ventura & still have the same issue. No other Adobe program does this. It happened all of a sudden & as far as I know I did not change any preferences or settings. Also when opening a file some file names appear greyed out until I click on the name bar & they turn black. Any suggestions? This is killing my productivity.

[Met1]

Do you have Illy 27 set to your default app for opening those file types?

Are you also running 26 on the same computer?

I'm not on a Mac but I can't set 27 to the default if 26 is also on the computer, hence I only have 27 installed and double clicking now works fine...

[MacType]

Yes, it is set as the default app. Illustrator 27 is usually already open for the files I'm trying to open. I was having the same issue with version 26 also, but not until 2 weeks ago. It was fine before that. I'm not aware of any preferences or settings that I might have changed. If I did, it was completely accidental. I have not uninstalled version 26 yet though, but I do not have both running at the same time.

[Anubhav M]

Hello @MacType,

Sorry to hear about this experience. Would you mind resetting the Double Click settings under Mouse Preferences to default and checking if it helps?

Also, try logging into a different user account and sharing your observations.

Looking forward to your response.

Thanks,

Anubhav

[MacType]

I wan't sure how to reset the double clicking settings so I googled it. The window that is suppose to pop up according to what I read did not pop up. I am using Ventura OS now. Not sure if that's why. I don't see a setting for double clicking except for under Accessibility - Pointer Control, but I don't see how to reset that to the default setting.

I logged into the only other user on my computer & I did not have the same issue. The file opened after the first double click. Not sure what could be different.

[MacType]

I just tried something... I double clicked a file to open, but it did not actually open, but when I look at Open Recent Files under File the file name is listed & when I click on that it opens the file. Not sure if that might shed some light on the issue?

[MacType]

I tested one more thing - using Command Open, I selected the file but hit the open button instead of double clicking the file & the same thing happened, so may not have anything to do with double clicking the mouse.

[Anubhav M · Accepted solution]

Hello @MacType,

Thanks for confirming that. Would you mind trying the following steps and checking if it helps:

• Close all Adobe applications.
• Go to the following locations
• ~/Library/Caches
• ~/Library/Application Support/Adobe
• ~/Library/Preferences
• Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 27 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 27 Settings.old
• Launch Illustrator from the Creative Cloud.

Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

Looking forward to your response.

Regards

[MacType]

I knew I would have to reset all of my settings & key commands, but that worked. Thank you!