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M
Mitul R21092184jo38
Participant
February 24, 2025
Question

Issue with Adobe Illustrator (Version 29.2.1 - 64-bit) Crashing Automatically

  • February 24, 2025
  • 1 reply
  • 465 views

I am encountering an issue with Adobe Illustrator (Version 29.2.1 - 64-bit). Whenever I use the software, it automatically crashes without any specific action triggering it. I would appreciate any suggestions or guidance on how to resolve this issue.

 

Thanks

Harsimran

1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
February 24, 2025

Hello @Mitul R21092184jo38,

Would you mind confirming if you're having trouble with just Illustrator or with Acrobat as well? If it's the former, please try the suggestions shared in this help article (https://adobe.ly/41ubku7) and check if it helps. Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/4kf5cNW).

Looking forward to hearing from you.

 

Anubhav

M
Mitul R21092184jo38Author
Participant
March 5, 2025

Illustrator is auto close once error is accord. I have shared the screenshot of error in attachment. Please find below.

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
March 12, 2025

Hello @Mitul R21092184jo38,

Would you mind updating to the latest version of Illustrator (https://adobe.ly/3DGduhh) and checking if it helps?

Also, try the suggestions shared in this help article (https://adobe.ly/4hztS0W) and share your observations.

If the problem persists, kindly share the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/4hwbRAu).


Looking forward to hearing from you.

Anubhav

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