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Daniel_Rodrigo
Participating Frequently
January 24, 2025
Question

Issue with COPY+PASTE working and not working

  • January 24, 2025
  • 3 replies
  • 1176 views

Hi

I've been having a recurring problem - and I BELIEVE IN ALL ADOBE SOFTWARE - but especially in Illustrator which is what I use 99% of the time (but I've had the same problem in Photoshop)

Initially I thought it was a problem with my hardware - but I bought a NEW machine -

TOP OF THE LINE:

INTEL CORE ULTRA 9 285K with 96GB of RAM

and I still have the same problem:

COPY + PASTE works only when the software wants it to.

SOMETIMES OK
SOMETIMES NOT.

Sometimes I click COPY+PASTE - and done. works.
Sometimes I click COPY+PASTE - and no PASTE. I open the menu EDIT> and no "COPY" too (EDIT menu doesn't have the option "PASTE" - it's "off" = gray) - I need to click, click, click, click - for the "COPY" works and then the "PASTE" option turns "on".

any idea?

    3 replies

    D
    Daniel_RodrigoAuthor
    Participating Frequently
    April 15, 2025

    The problem persists here. COPY-PASTE works "when it wants to"

    And not only via keyboard (to isolate the problem) - the same thing happens when clicking directly on the menu:

    EDIT > COPY

    with the mouse.

    You can see that even when clicking on "COPY" the "PASTE" option is not active.

    Suddenly, with any click, it activates.

    NO THIRD PARTY SOFTWARE INSTALLED.


     really frustrating

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    April 15, 2025
    quote


    NO THIRD PARTY SOFTWARE INSTALLED.


    By @Daniel_Rodrigo

     

    Nothing from the list? No browser?

    D
    Daniel_RodrigoAuthor
    Participating Frequently
    April 16, 2025

     

    The question is not whether it works in that software, but whether you have that software installed and running. Several things running parallel to Illustrator can interfere with the clipboard.

     

    Does the clipboard work when you boot into Safe Mode?


    Hi @Monika Gause 

    frist of all, tks for take a time to help me!

    This problem has been bothering me for a few years now - exclusively with Adobe.

    As I mentioned, I thought it was a problem with my hardware.

     

    However, in January I replaced my PC with a new one - ultra modern, with the best Intel processor and the best graphics card at the moment, faster SSD - and I still have the problem.

    I thought it could be the keyboard - the only item that migrated from the previous PC (the mouse was also changed) - and as I said - even clicking directly on the menu with the mouse - the problem persists.

    The problem remained in the practically "RAW" new machine - without any software installed, only OS, Office and Adobe. 

     

    About using it in Safe Mode, of course, it's not a natural operation - so I can't tell you if it works or not - but I'll do some testing -  The problem is that as I said - there is no rule for the problem to occur. It occurs randomly.

    tks.

    koala_geddon
    koala_geddon
    New Participant
    January 24, 2025

    I’ve had issues with the copy-paste function randomly not working at times, which can be really frustrating. Usually, restarting the application or clearing the clipboard helps, but sometimes it's a deeper issue related to software conflicts. Has anyone found a reliable fix for this?

    A
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    January 24, 2025

    Hello @koala_geddon,

    Would you mind trying to run Illustrator under Safe Mode (Windows / macOS) and checking if it helps? If yes, try running with your usual set of applications one at a time to find the conflicting application and share your observations.

    Looking forward to hearing from you.

     

    Anubhav

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    January 24, 2025

    Several third party apps are known to interfere with Illustrator's clipboard. Here is  list of apps and settings that have been identified by people in this forum to do that.

     

    • Parallels Toolbox running with the Clipboard History
    • LogoTech Keyboard management software
    • TeamVewer Clipboard > Use Shared Clipboard
    • Apple iOS device simulator from Xcode
    • Windows Multi-clipboard
    • Windows Clipboard History
    • Clippy
    • Chrome Remote Desktop
    • Mouse Pointer Highlighter
    • AnyViewer
    • Pastebot app
    • Overzealous antivirus (Digital Guardian) as well as viruses that empty the clipboard
    • Vector Magic

     

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