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davidw58350243
Participant
May 24, 2024
Question

Issues with Illustrator following mac OS Monterey Update

  • May 24, 2024
  • 2 replies
  • 1155 views

So I have Adobe Illustrator 2024 on my macbook pro, it has been running fine until this week. There is a ton of lag, using the text tool freezes the program, and the top menus (file, edit, etc.) do not work.

 

I thought it was a hardware issue so I switched to my mac desktop, which is much more powerful and runs Illustrator 2023. I'm having the same problems, so I'm wondering if it's being caused by the OS update a few days ago.

 

Anyone else having this problem? Updating/reinstalling Illustrator didn't work.

    This topic has been closed for replies.

    2 replies

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    May 25, 2024

    There is no general issue with Monterey, I have it on my Macbook with Illustrator 2024.

     

    Do you have any system extensions, such as Rectangle or Magnet? Or do you run Proofpoint?

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    May 25, 2024

    Hello @davidw58350243,

    We understand that encountering technical issues can be frustrating. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3WVDL2l) and letting us know if it helps?


    If the problem persists, please share more details, like the exact version of the OS/Illustrator, details of your workflow, and a screen recording of the problem (https://adobe.ly/3WWsCOF) so we can investigate this further.

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

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