Jumping Cursor and "Invisible Outlined Boxes"

[Eisenheim]

Hi there,

Hoping someone could help me here as I can't find any solution to this issue.  This is a newly built machine, prior to this Illustrator was working fine on older computer.

When moving, rotating, resizing etc. within Illustrator, these "invisible" outlines of the selection appear (visible when switching to Outline view).  The cursor will often jump whilst dragging/resizing and that leaves the selection box outline behind.

Moving an object slightly by dragging it with the mouse cursor or rotating it slightly or largely, outline of the selection (sometimes bigger) remains.

I can select the box(es) and delete them (can also add a stroke to it and such).

This becomes a big issue if I have to move something numerous times to tweak the positioning as each time it's leaving these invisible "boxes" behind and I end up with dozens of them.  I can see them all clearly in outline view and have to manually select each and remove them.  Not to mention the occasion random jump of the mouse when resizing.

Would anyone know what the cause is of this? I'm using the latest version of Illustrator from Creative Cloud.  I am on Windows 10.

I have completely removed Illustrator, have even formatted the machine it was installed on.  At first I thought it was perhaps ghost keystrokes or a dodgy mouse, but I've tried a different mouse and keyboard and has made no difference.

The other consideration I had was that it was somehow related to the graphics card - I am using a brand new Nvidia RTX 2080 TI card.  I thought perhaps there wasn't proper support for this yet but Adobe support claims that it is supported...The card works absolutely fine for everything else.  Latest drivers.

It should also be noted that this issue doesn't immediately start happening.  I can launch Illustrator and use it fine for 10-20-30 minutes and then it starts to happen out of the blue.  When it starts happening, it doesn't stop.

I've taken a screengrab and put it as an animated gif for you to see what is happening:  Bug Example - Album on Imgur

Any help would be appreciated.

[Raghuveer_Singh]

Hi,

Will it be possible for you to join a connect session so that I can isolate the issue further?

If yes, then please drop an email to me.

Thanks & Regards,

Raghuveer Singh

Illustrator Team

rbhunwal<AtTheRate>adobe<Dot>com

[Eisenheim]

Hello

Thanks for the response.

I have already had 3 people do long remote sessions with me.

All have pretty much repeated which the last one did and none of them have been able to either diagnose the problem or offer a solution.

I was told I'd have a call back from the last agent I dealt with yesterday and he didn't call me - He said he was investigating the problem at would let me know the outcome?

If you'd like to do another then happy to do so but I'd rather not repeat the same thing over and over again.

[Larry G. Schneider]

Trust me, it won’t be a repeat of the list from a know nothing.

[gamow]

I don't know if this will help you, but it's easy, and finally solved my problems, which sound similar to yours.

This is for anyone who is having odd cursor problems: jumping, highlighting the wrong areas, selection tools not responding to trackpad in normal way. I was ready to throw my Adobe software out the window. Using an external keyboard and mouse didn't fix the problem.

I found this post on iFixit:

1) Turn off trackpad "tap to click"

2) Put the MacBook Pro or Air on a hard surface. Press really hard on diagonally opposed corners of the trackpad at the same time (example: press the top right corner with your right index finger at the same time as the bottom left corner with your left index finger) repeat for all four corners. Do multiple times if necessary until the sensitivity issue is resolved.

IT WORKS LIKE A CHARM. This method was recommended to me from an Apple support online chat rep name Jason. I LOVE IT! One caveat - he said I may have to do it again if it starts acting up.

Thanks to Jason at Apple support. This guy deserves a big pat on the back and a raise!! Copy, repost, and spread the word to others who may be ready to put their MacBook air through a shredder! Pay it forward.

I am using CS6, MacBook Pro mid-2015. My cursor problems were 100% with Indesign, and not with any other aspect of the suite.