Keep losing my work because of the software crashing!

Question

Is anyone else having problems using illustrator, I'm sick of paying £50 to constantly lose all my hard work because illustrator decided to crash and shut down had enough of it now so behind with work because of it

Anshul_Saini · Answer

Hi @chelsea31540581p1qa,We're sorry to hear that you're experiencing issues with Illustrator crashing and losing your work. We understand how frustrating this can be, but we're here to help! Here are some steps you can take to try and resolve the issue: Please try the steps outlined in this HelpX article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html)If you have Hancom Office installed on your system, uninstall it and install the latest version from the Hancom Office website. (https://helpx.adobe.com/illustrator/kb/crash-with-hancom-office.html)Ensure you are updated to the latest Illustrator v27.7 or v27.8.1 & macOS 13.5/ Windows 11 v22H2Note: Latest Beta of macOS & Windows are not supported.If you're using Trend Micro antivirus software, update it to version 17.0 or later. If the issue persists, add Illustrator to the Exception Lists in the Trend Micro settings. (https://helpx.adobe.com/illustrator/kb/known-issues.html)If none of the above solutions work, please share the crash report using the steps outlined in this HelpX article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html) and use the same email account as your community account for quick tracking.We hope these steps help resolve the issue and prevent you from losing your hard work in the future. If you have any further questions or concerns, please don't hesitate to reach out to us for assistance.Best,Anshul Saini

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