Keyboard Increment (nudge) malfunction

Hello,

Dear community,

Unfortunately, since I've updated the Illustrator to the most recent version on a MacBook Pro (16-inch 2019), the Keyboard Increment assumed 1pt as standard and if I hit one space with or without holding the shift key it moves 10 times, and if I try to change the Increment nothing happens and the same value keeps in use even after resetting the preferences and resetting the software, I also tried to resent the computer and reinstall the software but the problem remains any tips or solutions?