Participating Frequently

Question

Keyboard layout defaults to US and ruins shortcuts

Forum|Forum|8 years ago
June 22, 2017
3 replies
5126 views

Hi,

I'm having this issue for a long time and I decided to look for help now. In Both Illustrator and Photoshop, my keyboard layout is not being recognized. Instead, both software recognize my keyboard layout as being US default, and mey shortcuts are a mess... My Windows 10 configuration is correct, I believe. I run a version of Windows that is in English, but my keyboard is configured to Brazilian Portuguese ABNT2. I have no other layouts in my list, so I don't believe this is the case where the OS is switching layouts by itself, because there really isn't any other layout installed but the one I mentioned (Brazilian Portuguese ABNT2). However, In Illustrator - or Photoshop -, it is as though my keyboard layout was American and the shortcuts work according to that layout, which is driving me nuts! Does anyone know how to fix this, please? Is there anyone to tell Illustrator what keyboard layout I have and /or want to use?

Thanks all!

M

Miriam.G

Participating Frequently

It’s 2025, and there is still no solution for this. Adobe, a multimillion-dollar, international tech giant, doesn't consider that some people from other parts of the world, working in an international environment, might, for some strange and awkward reason, need to use a keyboard layout from the country they are working in.

So this is the state of things: either you match the language to your keyboard, or you’re doomed. Having played computer games for 20 years, I’ve never encountered anything like this before. I still can't believe this is not something on my end or something I’ve overlooked.
And like somone said before, remaping wont work unless you figure out the position of the key you want to use relative to a virtual US keyboard, coz the layout in this program is based on keyboard placement, not keys... Lazy, very lazy.

zigmas

Known Participant

Hello guys!
I'm having this same issue with my Spanish keyboard. 😞 Any solutions yet?

Leo_Laps

Participating Frequently

I am from Brazil and also prefer to use the Adobe software in English. My solution, which can be annoying sometimes, is to use the shortcut Ctrl + Shift to alternate my two keyboard language settings. So if I multitask between e-mails in Portuguese and some job with Adobe, that makes it easier than using a mouse to change de keyboard language settings on the right down corner of Windows Desktop.

Monika Gause

Community Expert

They have always behaved like that.

Running a multi-language setup means trouble.

P

prubini87Author

Participating Frequently

That's the point, I don't run a multi-language set-up. I run a single language, English Windows 10 set-up, the only thing si I have a non-standard American English keyboard... How is it possible Illustrator won't recognize my keyboard layout!??? We're talking Adobe Illustrator, not some kiddo home-made app, gee

P

prubini87Author

Participating Frequently

Hi prubini,

Please try to install Illustrator in Brazilian Portuguese version and check if that solves the problem.

For that open creative cloud desktop app and uninstall Illustrator

And then change language from creative cloud

Click settings Icon >click preferences

Choose App language to Portugues do Brasil

Then reinstall Illustrator from creative cloud.

Please share the result as we could not check it our end unfortunately.

Regards

Srishti

Srishti,

I've just done as you suggested and it didn't fix the problem. Installing Illustrator in Brazilian Portuguese doesn't help it changing its keyboard layout internally at all. US english remains its keyboard layout, even though its interface is now in Portuguese. Do you have any other ideas?

Cheers,

Pedro

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