Keyboard shortcuts have stopped working in illustrator CC

[Sable Creative]

All of my keyboard shortcuts have stopped working in the latest version of illustrator CC.

Can access the commands through the drop down menues, but not thorugh the keys.

Any ideas why this has suddenly happend and how to fix?

[Monika Gause]

Did you just update?

When updating, did you reset the preferences?

[Sable Creative]

Hi

Illustrator always automatically updates itself and non of the settings usually change.

Is there anything within Preferences I should be checking?


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[Monika Gause · Accepted solution]

You could try and reset the preferences. Unfortunate during the last updates it was needed in order to make Illustrator work.

The process will destroy all settings. You can rename the folder in order to try if it helps at all. Procress is described in here. https://helpx.adobe.com/illustrator/using/setting-preferences.html

If it doesn't help, name the folder back.

[Wouter28651033dqiu]

I tried this, because I had just updated but it didnt work either..

[Monika Gause]

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@Wouter28651033dqiu  schrieb:

I tried this, because I had just updated but it didnt work either..

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Please create a new thread.

This one covers an old version.

Please provide infos abbout your system and version and what exactly does not work.

[kyrstenbrooke]

My keyboard shortcuts are 'working' but the icon doesn't change, so if I was typing with the text tool and 'A' to direct select tool - it still shows the text icon on my working artboard vs the white arrow. So ridiculous as the text tool does not help me select a point. We, old-timers, use keyboard shortcuts ALL the time & depend on the icon to match. I shouldn't have to reset my preferences every time Adobe does an update. I just had to do that and am still working through my spelling dictionary. 😞  

[Sable Creative]

Thank you so much - resetting the Preferences has worked. All keyboard shortcuts are back.