Skip to main content
Participant
August 12, 2022
Answered

Keyboard shortcuts not working in illustrator

  • August 12, 2022
  • 1 reply
  • 1305 views

Keyboard shortcuts not working in illustrator and i've tried resetting preferences, uninstalling and reinstalling, installing different versions but the keyboard shortcuts still dont work. They work in other adobe softwares though. 

Does anybody know how to fix this?

This topic has been closed for replies.
Correct answer Monika Gause

Is it just a specific shortcut or all of them?

Have you tried opening the keyboard shortcuts and re-assigning the specific shortcut?

 

Do you perhaps have extensions installed in your system that mess with shortcuts or generally keyboard input? What else is running? The browser Chrome is known to steal keyboard input from Illustrator. Can you reboot and launch only Illustrator? Nothing else.

1 reply

Monika Gause
Community Expert
Monika GauseCommunity ExpertCorrect answer
Community Expert
August 12, 2022

Is it just a specific shortcut or all of them?

Have you tried opening the keyboard shortcuts and re-assigning the specific shortcut?

 

Do you perhaps have extensions installed in your system that mess with shortcuts or generally keyboard input? What else is running? The browser Chrome is known to steal keyboard input from Illustrator. Can you reboot and launch only Illustrator? Nothing else.

Participant
August 16, 2022

Thank you!! I have managed to re-assign all the shortcuts by opening keyboard shortcuts on Illustrator however i cant re-assign undo and redo. 

There is no extensions installed that mess with the shortcuts too. I have even tried to reboot and lauch only Illustrator.

Monika Gause
Community Expert
Community Expert
August 17, 2022

It's weird that it's happening even after resetting the preferences. Maybe reset them once more? 

 

Or contact Customer Care to have them take a look at it. https://helpx.adobe.com/contact.html