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S
Sorontar
Inspiring
January 21, 2019
Answered

Keyboard shortcuts not working properly

  • January 21, 2019
  • 3 replies
  • 5664 views

Hello!

Whenever I click any menu that is not a tool. For example Layers, Pathfinder, etc. I lose ability to use any shortcut, even Ctrl+C until I click something in file that is open.  Delete key works fine.  F6 doesnt.

I have third party plugin installed MaPublisher. If it is uninstalled the problem goes away. It is only PC that has this problem. Only one with Windows 10 also.

Obviously it looks like problem is  with third party program, but they dont have any solution.

I have reinstalled everthing in Adobe. Reseted preferences. Changed keyboard, changed language setting. It only works properly when CS6 installed.

But, there are few menus that dont make problem appear. Libraries and Asset Export. These are newer ones. These are perhaps programmed differently and solution lies with this. Maybe I can reinstall some other required software, Microsoft visual C++ or something along those lines. I really want to avoid reinstalling windows.

I is kinda frustratic to work if so very often I have to use extra mouse click for copy and paste and all keyboard is 50% efficient.

Thank you in advance.

Mait Luidalepp

Reigo Ltd

      This topic has been closed for replies.
      Correct answer Sorontar

      Now I finally was able to make the the problem appear in two other windows 10 machines.
      I am just amazed that noone else has reported this problem while it should happen to everyone using windows 10.
      Now we can close this thread because now it seems to lie solely on the shoulders of the third party program.

      3 replies

      S
      SorontarAuthorCorrect answer
      Inspiring
      January 28, 2019

      Now I finally was able to make the the problem appear in two other windows 10 machines.
      I am just amazed that noone else has reported this problem while it should happen to everyone using windows 10.
      Now we can close this thread because now it seems to lie solely on the shoulders of the third party program.

      D
      defaultdgh9t0qiyi2z
      Participant
      May 19, 2022

      Can you tell us what third party software was causing the problem?

      Bill Silbert
      Community Expert
      Bill SilbertCommunity Expert
      Community Expert
      January 21, 2019

      Have you confirmed that the third party plug-in has been updated to be compatible with whatever version of Illustrator that you are using? You did not state specifically what version of Illustrator that you are currently using but you did say that it did work when you went back to CS6. This seems to imply that you are using one of the Creative Cloud versions. In that case it seems unlikely that a CS6 compatible plug-in would work correctly if it has not been updated to the specific version of Illustrator that you are using.

      K
      kadrik68503347
      Participant
      January 22, 2019

      This third party thing is up do date and should be compatible. I currently have cs6 and cc 2017-2019 Illustrator installed and tested.
      Perhaps there is somekinda windows keyboard thing that I can reset/reinstall so that I Illustrator perhaps starts interacting with keyboard differently.


      Thanks for the idea for shortcut tools. It just might come to that.

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      January 22, 2019

      The problem is that Illustrator CS6 and Windows 10 are not fully compatible.

      And of course if this is a current MAPublisher installation then it might just be too new for Illustrator CS6.

      Have you asked the  MAPublisher folks about this? What do they say?

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      January 21, 2019

      You could try if third party shortcut tools can override all this

      I'm not a Windows person, so what I am referring to is this kind of stuff: https://alternativeto.net/software/quickeys/?platform=windows

      But basically, since a third party plugin causes it, that's where you need to solve it.

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