Keyboard Shortcuts Not Working

[Sarah_CP]

The following has been a persistent and very frustrating issue:

When I go to use any of the keyboard shortcuts involving Ctrl (ex: Ctrl + 2 (lock) Ctrl +Z (undo), etc.) instead of functioning like it should, the second I touch the ctrl key it turns into the direct selection tool and my shortcut doesn't work.  As you can imagine, this gets very frustrating and interruptive to my work flow.  I've tried restarting my computer, resetting my preferences, and re-installing illustrator fully, and nothing seems to fix the issue.  It also doesn't always happen; sometimes it will work normally and then other times it just switches.  This has been happening now for about 4 months, and was not corrected when I switched to the 2020 version.  Please help

[Ashutosh_Mishra]

Hi Sarah,

Sorry to hear about your experience. This really is an unusual behavior. I see you have performed all the basic troubleshooting yourself. Have you checked for any other app/web-extension installed on your machine which could be interfering with the Adobe shortcuts?
You may also try restarting your computer in safe mode and see if your shortcuts work fine there. Follow instructions on https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode to do that.

If nothing helps, I'd recommend contacting Adobe live support on https://helpx.adobe.com/support.html , click on chat icon at bottom right to begin the conversation. They'll be able to perform remote troubleshooting on the machine and will be able to help you out accordingly.

Let us know how it goes.

Regards,

Ashutosh