Lag when clicking and dragging objects in Illustrator (and InDesign) - Here's what I've tried:

[MacDubJ]

Hi there —

A week ago, a few of my Adobe products began lagging when attempting a click-and-drag with the direct selection cursor. I noticed it first in Illustrator, but then noticed it in InDesign as well. I primarily use Illustrator in my day-to-day, so I'm posting here. After a fair amount of Googling, I discovered many people with the same problem over the past few years, all who had different solutions presented to them (to varying amounts of success). I've tried all sorts of things to resolve this issue, but nothing has worked. So I'm hoping to get some additional insight here. I'll outline the steps I've taken below:

The problem: 

Clicking on an object and trying to move it has a relatively huge delay on it. Trying to select multiple objects in quick succession also makes the cursor to "stick" causing some items to suddenly jump around. It happened suddenly and seemingly randomly one day after lunch. It's very frustrating when designing complex boards.

Version:

• Mac OS: Sonoma 14.1.1
• Adobe Illustrator 28.0

The steps I've taken so far: 
First of all, Safe Mode works wonderfully, so I'm convinced it's something loading behind the scenes in normal mode. 

• Reinstalled/updated Illustrator
• Removed cache and other files out of the \~Library folder
• Tried earlier versions of Illustrator
• Disabled GPU preview
• Disabled GPU performance 
• Updated my OS to Sonoma (it wasn't before)
• Verified I have no 3rd party screensharing or mouse pointer software installed 
• Activity monitor is clean 
• Disconnected my bluetooth mouse (it still happens using the trackpad solo) 

I think that's it so far. I'll update with anything else that I try. Does anyone have any other suggestions here? I've been limping along in Safe Mode during my work day, but that's not ideal since I don't have access to my fonts, etc. there. 

Thanks so much in advance! 

[mooo3721]

Thanks for the solution! It was such an annoying issue that I couldn't ignore anymore and great catch

[JSK1111]

Thank you so much. I tried reinstalling MacBook and it was frustrating because I couldn't solve it no matter how hard I tried, but they solved it. Thank you again.

[pabl0guil]

You saved my life! Thank you.

[kalebl43879439]

Perfect, thanks!

[thoughtivity]

THANK YOU for this insight - I've been banging my head against my desk for WEEKS trying to figure out this problem. I thought it started with my new - AND FASTER - SSD drive, but it's because I created a new user with new permissions and reinstalled Magnet. I am SO happy to have found this answer!

[Roger28601702zl18]

Amazing. Thank you! I've been cursing Illustrator under my breath for months. This solved my issue.

[thanati]

Thank you so much! This issue has been driving me nuts.

[Hey Mike]

So thankful for this post! I ignored Illustrator in Magnet and the sticky click immediately stopped, thank you!

[richardw87891765]

I cannot thank you enough for this 

[tims82821420]

Thank you so, so much! That's it. This was driving me insane.

[trashcaneron]

I was starting to think it was trackpad related, but the magnet solve worked. wild. thank you!

[defaultzlpj4rcfom9v]

Boosting this. I have the same problem. Making Illustrator unusable. 

[Monika Gause]

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@defaultzlpj4rcfom9v  schrieb:

Boosting this. I have the same problem. Making Illustrator unusable. 

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Do you have the Magnet app installed? Did you read the thread until the end?

[MacDubJ · Accepted solution]

Following up on this. We finally discovered the cause of the issue. An update to the DLP software Proofpoint was causing the "sticky click" or "click delay" on our machines. Removing Proofpoint takes care of the issue. 

[Monika Gause]

Thank you for the follow up. THis will certainly help others. I have marked the post about Magnet as correct as well, because it causes the same issues.

[Andy390522400lo8]

Hi @MacDubJ 
Just a humble cog in the machine.
DO NOT DO THIS. Let your security team or IT team know. Proofpoint has a feature they can enable to help with this behavior. 

Better to be on your security teams radar becuase you help them. Then for them to find out your removing software.

Cheers!

[MacDubJ]

I appreciate the heads-up @Andy390522400lo8! It was my IT team who guided me through the removal process in order to troubleshoot the issue. We have since worked with Proofpoint team to ensure that the entire Adobe suite is essentially put into a monitor-only environment (at least, I think that's what was done).

[Andy390522400lo8]

Yes! That's excellent news!

Please feel free to send this link to your IT and Security teams. Whomever helps manage your Proofpoint DLP product

I hope this helps others in the future!

https://proofpoint.my.site.com/community/s/article/Insider-Threat-Management-Safelisting-3rd-Party-A...

Cheers!

[bwall]

I'm having the same issue with the sticky / delayed click. Although not using "proofpoint" or "magnet".  Adobe, is there a fix for this yet? Thanks!

Details:

• Mac Pro 2017
• macOS Ventura 13.6.1
• Bluetooth apple trackpad

I've tried:

• Closing all apps
• Turning on / off gpu performance
• Restarting computer
• Updating / downgrading illustrator versions

[Yichen@TD]

Try looking into the accessibility access in the system privacy settings. I managed to identify the app causing the issue there. (BenQ Display Pilot 2 in my case)

[bwall]

Thank you so much for that insight. This finally worked for me!

For others, I didn't have magnet installed or the other apps listed here. But I went to: Apple menu > System Setting > Privacy & Security, then clicked Accessibility on the right. From there I just toggled off a handful of other apps that had been running and viola, now illustrator works.

Thanks!

[bwall]

Nevermind I spoke too soon. It seemed to work for one session, now it's doing the same thing. Double checked all these same settings are still persisting and they are the same, yet Illustrator is now acting up again.

Hmm, does anyone have additional insight? I'd be very grateful, thank you!!

[ETMS]

I also have this problems and i turn off the app Magnet, then i didnt have this issue any more!~ 

[Mendi M]

wow wow wow you save my mac i wanted to break it already

thanks a lotttt!

[jmillerdsn]

OMG!!! Months of being driven by this and fatmarker fixes it!!! Thank you! Magnet was my problem.