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Haithem30690902hzix
Participating Frequently
October 30, 2024
Question

Lag while using Illustrator 29 on Windows 11

  • October 30, 2024
  • 2 replies
  • 2995 views
I'm experiencing severe lag in Adobe Illustrator, even though most of my work is not complex. The lag occurs during basic actions like zooming, copying, and pasting. I tried disabling GPU performance, but it only made things worse. My PC should be more than capable of handling this, given the following specs: Processor: AMD Ryzen Threadripper Pro 3945WX (12 cores) Graphics Card: NVIDIA RTX 3060 - 12 GB RAM: 32GB Operating System: Windows 11 I’ve taken several troubleshooting steps, including setting CPU affinity for Illustrator, running stress tests on the CPU, GPU, and other components, but nothing seems to be wrong with the hardware. I've also heard that AMD processors might not perform as well with Illustrator—could that be affecting my experience? Any suggestions or insights would be greatly appreciated. Thank you!
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    2 replies

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    timb66615860
    Participant
    November 28, 2024

    I had the same problem. For me it was because of the Magnet App. When I closed the app Illustrator went back to normal.

      H
      Haithem30690902hzixAuthor
      Participating Frequently
      November 28, 2024

      What Magnet App?

      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      November 28, 2024

      It’s strange. I use Windows on both my Intel and AMD systems, but the issue only occurs on my AMD computer, even though it has higher specs. It might be an AMD-specific problem, but I’m not sure.


      Hello @Haithem30690902hzix,

      I'm sorry you're having trouble with Illustrator's performance on your AMD-based Windows computer. Would you mind confirming if Illustrator behaves this way when working with a specific file/tool/feature? Also, try performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/4g3s7IU) and share your observations.

      Looking forward to hearing from you.

       

      Anubhav

      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      October 30, 2024

      Hello @Haithem30690902hzix,

      I am sorry to hear about your experience. Would you mind confirming the version of Illustrator installed and if Illustrator behaves this way when working with a particular file?

      Also, try running Illustrator under Safe Mode (Windows) and under a different administrator account (Windows) and sharing your observations.

      Looking forward to hearing from you.

       

      Anubhav

      H
      Haithem30690902hzixAuthor
      Participating Frequently
      October 30, 2024

      Thank you for your response. I’m currently running the latest version of Illustrator. I’ve already tested it in Safe Mode and on a different administrator account, but I’m still experiencing the same issue. The performance issues occur with most files, even simple ones without complex layers or effects. BTW This problem existed before I updated to the latest version.

      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      October 31, 2024

      Hello @Haithem30690902hzix,

      Thanks for confirming. Would you mind performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/3YOIWSs) and checking if it helps?

      Looking forward to hearing from you.

       

      Anubhav

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