Latest Illustrator update still unable to see preview image

Forum|Forum|5 years ago
August 22, 2020
1 reply
1291 views

I have just updated to the latest version, 24.3, but I still cannot see the preview images that I could see previously, has anyone found an answer to this yet?

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Monika Gause

Community Expert

What kind of files do you save?

Which system is it?

Which previews are you referring to?

C

ChouettecacahueteAuthor

Known Participant

Hi Monika, the same as I previously mentioned, I see the ai. icon instead of a preview of the image as I used to see it before I upgraded to Catalina. I can see the previews of the pages in Word and pdfs, it's only Illustrrator that I can't work out what I need to do to restore the image instead of the icon

Monika Gause

Community Expert

So you mean the icon of your files in the Finder?

The system generates them from the PDF that is embedded in the AI file.

Do you perhaps still have some QuickLook extensions installed in your system? Some people needed to remove those in order for the icons to work.

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