Copy link to clipboard
Copied
I keep getting this error message and my home page doesn't completely load.
What do I need to do to resolve the issue?
Copy link to clipboard
Copied
Hello @Jeff24331193o5tp,
We understand that technical issues can be frustrating. Would you mind trying the suggestions in this help article (https://adobe.ly/3XkBsFG) and letting us know if they help?
Looking forward to hearing from you.
Thanks,
Anubhav
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Hello @Jeff24331193o5tp,
Thanks for sharing the details. Would you mind trying the following steps to reinstall the Microsoft Visual C++ Redistributable and checking if it helps:
- Close all Adobe apps
- Uninstall all currently installed Microsoft Visual C Redistributable packages
- Install the latest Microsoft Visual C Redistributable package from here: (https://adobe.ly/3yWFUBk)
- Relaunch Illustrator
Looking forward to hearing from you.
Thanks,
Anubhav
 
					
				
				
			
		
 
					
				
				
			
		
Find more inspiration, events, and resources on the new Adobe Community
Explore Now