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M
M_Ireland
Participant
October 13, 2022
Question

linked images changing to clip group images PLEASE HELP

  • October 13, 2022
  • 1 reply
  • 412 views

Lately any design I create that involves linking images is causing issues. The designs I create are packaged and shared with outside sources that require all supported images to remain linked to the file, but when I save an AI file all the linked images show as "<clip group> image" and are missing. I found another discussion stating that the reason this is happening is because the AI file is corrupted, but this happens when saving as a new file, updating an existing file and packaging files. No matter what the links disappear. I relink them each and every time, but they do not stay linked. And I know the linked images are not corrupted, because they are used in other designs and function normally and remain linked. I'm at my wits end with this issue. I can't send out anything properly. I need these images to remain linked and nothing I've found or done has fixed the issue. PLEASE HELP!!!!!

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1 reply

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
October 13, 2022

What kind of images are they?

Where are they located?

How do you save files?

Where do you save files?

Are there any other changes in the document structure? Other clip groups, layers gone etc.

M
M_IrelandAuthor
Participant
October 13, 2022

TIFF and PSD files.
On a company network.
Save as AI files and illustrator compadible PDFs.
Save them on the company network drive.
All our documents structure remains the same for consistency, so no other change or missing layers. I have not changed how I create, save or share files.

Met1
Met1
Legend
October 13, 2022

I know its risky to save/link to a network, but there is no choice when it comes to company filing. 

Sure here is a screenshot of one document that only has one linked image that turns into a clip. 

I did try and recreate a design from scratch and delete the original before saving the new document to the network and it kept the link file intact, so I'm wondering if that means I'll have to recreate everything effected from scratch to correct the issue maybe... 


Zero bytes?

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