Logged in adobe could, but Illustrator keeps asking for serial key

[workwear_6949]

Hi,

We are logged on the Adobe Illustrator account within the program, but it still asks for the serial key.

When asking the AI chat it tells me there is not active session on the email.

However when looking in account settings our plan shows all that we have, including Illustrator.

Please advice.

Per Christensen

[Anubhav M]

Hello @workwear_6949,

Thanks for reaching out. It seems all Illustrator licenses in your organization have already been assigned. To get help, contact your admin: https://adobe.ly/4dHUaN9

If you're the admin, you can get help here: https://adobe.ly/3YJe85I

Learn more here: https://adobe.ly/46FJWKR

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Thanks,
Anubhav