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Participant
August 2, 2022
Answered

Logging into Adobe illustrator

  • August 2, 2022
  • 2 replies
  • 394 views

I've been logging into my accounts 5 times now and every time I logged in, they asked me to log into the account again. 

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Correct answer Anubhav M

Hello @prayerdanya,

 

Sorry to hear about this experience. As suggested by Ares, you will need to deactivate your current sessions and sign in again. If the issue persists, kindly try the steps shared in this help article (https://helpx.adobe.com/download-install/kb/adobe-sign-in-loop.html) and share your observations.

 

Looking forward to your response.

 

Thanks,

Anubhav

2 replies

Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
August 2, 2022

Hello @prayerdanya,

 

Sorry to hear about this experience. As suggested by Ares, you will need to deactivate your current sessions and sign in again. If the issue persists, kindly try the steps shared in this help article (https://helpx.adobe.com/download-install/kb/adobe-sign-in-loop.html) and share your observations.

 

Looking forward to your response.

 

Thanks,

Anubhav

Ares Hovhannesyan
Community Expert
Community Expert
August 2, 2022

Please go to your Adobe ID and check active sessions. If you have more than one deactivate and try again. Hope this help.