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New Here ,
Dec 17, 2021 Dec 17, 2021

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Hi everyone !

I just can't login into Illustrator, it shows me that password isnt correct even after I had changed it and its definetely correct. Maybe I misunderstand the procedure of logging in

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Adobe Community Professional ,
Dec 17, 2021 Dec 17, 2021

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Hi if problem still exist you can ask the adobe support...regards

 

https://helpx.adobe.com/manage-account.html

Ali Sajjad / Graphic Design Trainer / Freelancer

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Adobe Community Professional ,
Dec 18, 2021 Dec 18, 2021

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You may need to manually delete soem of the activation files and/ or fix the licensing services. Refer to this and follow the link on that page that comes closest to what you see as being the issue:

 

https://helpx.adobe.com/download-install/kb/troubleshoot-creative-cloud-activation-errors.html

 

Mylenium

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Adobe Employee ,
Jan 07, 2022 Jan 07, 2022

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Hi @Daria22302950df46,

 

Sorry to hear about your trouble. I would like to know if the steps suggested in the help article shared by @Mylenium & @lambiloon above help resolve the issue? If not, I would suggest you try the steps suggested in this help article (https://helpx.adobe.com/manage-account/kb/account-password-sign-help.html). 

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks & Regards,

Anshul Saini

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