Logo background will NOT export with transparent background - How do I export it?

[JWearing23]

For whatever reason, If I attempt to follow the suggestions on this forum, or tutorials on YouTube I cannot export a PNG file of my logo with a transparent background.

I have tried on Illustrator and Photoshop multiple times. On Illustrator I tried the Transparency Grid method. Everything except my logo is marked as transparent but when I export as a PNG it does not work. In Photoshop I tried the Magic Eraser Tool to mark the non-selected Artboard/Canvas and it still does not work when exporting.

Can anyone please help me?

Thanks,

J.

[barbara_a · Accepted solution]

In Illustrator, File > Export > Export As, and choose Transparent.

[JWearing23]

Thank you SO much for your help, Barbara!

[barbara_a]

You're welcome, jwearing23. Were you able to solve the issue?

[Katie Houghton]

1. In illustrator make sure you have a transparent background. View>Show Transparency Grid.
2. If yes then choose File>Export>Export for Screens. Choose PNG. This should be export with a transparent background. If it is not, then check your option using Advanced Settings by clicking on the gear. Make sure the Background Color is set to Transparent.
3. If the software is still not working then reset your preferences (CTR+ALT+Shift or CMD+OPT+Shift when starting Illustrator) and try again.

[JWearing23]

And thank you as well Katie! I appreciate you taking out the time to answer the forum post.

[florenciapotter]

Thank you so much!!! I was nuts trying to find the solution!

[Monika Gause]

What exactly is in your file?

How exactly do you export?

How exactly do you check transparency?

Why Photoshop?

[JWearing23]

Hi Monika, I originally assumed that I had to use Photoshop in order to make the logo file transparent. Thanks for your help.