Losing GPU/Scrubby zoom when clicking into items

Forum|Forum|3 years ago
December 21, 2022
4 replies
2973 views

Illustrator version: 26.5.2

Mac OS Monterey Version 12.6.2

The problem is kind of a mass of issues within illustrator. there are bounding box issues, sometimes items will not drag (only the outline will), double clicking into items will cause it to black out if there are too many objects, and we lose the use of scrubby zoom. The use GPU is greyed out. Seems to be something with the GPU I'm really not sure.

When working in a brand new file scrubby zoom will work and the GPU won't be greyed out until you double click into an object, the screen will flash black and I lose the use of Scrubby zoom and the GPU option becomes greyed out. The GPU and animated zoom will still be checked but are not actually working. It seems to be a bug with no fix at the moment but I was wondering if anyone had suggestions? I included a video of it happening maybe someone else can replicate it

Screen_Recording_2022-12-21_at_1-46-56_PM.zip

This topic has been closed for replies.

MegaTorque-01

Inspiring

Just wanted to say that you are not on your own and I see the same issue even on a PC. I spend most of my days working in CPU mode for who knows what reason at this point. My work always starts fine, and as it gets more complicated the GPU Setting just dies, does not happen on any illustrator version before 26.1

Kevin Stohlmeyer

Community Expert

Hey @MegaTorque-01 do you perhaps have more than one graphics card installed? Like an Nvidia and an internal Intel?

If so try the suggested solutions on this page. I know it says PS, but it deals directly with GPU issues caused by conflicting cards:

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#multiple-gpus

MegaTorque-01

Inspiring

Appreciate the follow up but the problem is not with my hardware. I have no other GPU problems anywhere across my entire PC except for Illustrator starting after version 27. You can actually run 2 versions of illustrator at the same time, and if you have the exact same problem file open on both you can clearly see the huge decrease in performance from one version to the other. It's always version 27 that breaks, never version 26. I am just hoping for a proper update that addresses these GPU issues. Till then, I have to stick with Illustrator 26.2.1 as that was the last version that didn't have these bugs.

Anshul_Saini

Community Manager

Hi @Admired_ease5F8C,

We are sorry for the trouble. I hope resetting preferences, as suggested by Kevin, helped. If not, I would recommend updating macOS 13.1 & AI v27.1.1 to see if that helps. If not, I would suggest trying the steps mentioned in this community post and sharing your observation with us.

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

Thanks & Regards,
Anshul Saini

Kevin Stohlmeyer

Community Expert

Have you tried resetting your AI preferences?

The black flash and the fact that you then lose GPU leans towards a graphics card issue.

There have been other post noting issues with the GPU scrubby zoom but this is the first I've seen with a clear indication with the black flash before.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

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