[MAC] Cannot use Illustrator on launch because of blank screen

[luhh]

Whenever I try to launch Adobe Illustrator for work in my Digital Art class, I can't. I have tried changing settings and a lot more. It is getting annoying because I have a bad grade in my class and can't do assignments to fix it. I have tried asking the teacher for help multiple times over 5 weeks. The teacher is of no use like she always is.

[michelew83603738]

Have you restarted your computer since installing? You can also try uninstalling and then reinstalling. Perhaps something went wrong on the install.

[Anubhav M]

Hello @luhh,

I hope michelew83603738's suggestions helped resolve the problem. If not, kindly try the following steps to check if they help:

- Close all Adobe applications.

- Rename the UXP folder to UXP.old from the following location:

(Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP

(macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

- Relaunch Illustrator

Looking forward to hearing from you.

Anubhav