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Mac: Workplace window is resizing whenever I zoom in or zoom out

New Here ,
Feb 15, 2024 Feb 15, 2024

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I'm using Adobe illustrator 2024 on a Mac Studio Apple M2 Max. The application is glitching and the workplace window is resizing on its own, whenever I zoom in or zoom out, what can I do to fix this?

As a point of reference, Photoshop 2024 works fine on my system and does not have the same issues with auto-resizing.

I'm using a Samsung QN90BA50 for my monitor, and I use a program called "BetterSnapTool" to size my windows to fit the screen.


thanks in advance for the help

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Adobe
Adobe Employee ,
Feb 16, 2024 Feb 16, 2024

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Hello @Glenn26327645to8t,

Sorry to hear about your experience. Would you mind trying to run Illustrator under Safe Mode (Windows / macOS) and checking if it helps?
Also, try disabling BetterSnapTool and share your observations.

If the problem persists, kindly share more details, like the exact version of the OS/Illustrator and a screen recording of the problem (https://adobe.ly/3T2rsyI), so we can investigate this further.

Looking forward to hearing from you.

 

Thanks,

Anubhav

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