Participant

Question

MacBook Pro keep freezing after Illustrator 2025 Auto update

Forum|Forum|1 year ago
October 31, 2024
5 replies
1662 views

Illustrator keeps not responding after the newer version up to date. Had tried to update to latest mac os problem still unsolved. it consumed a lot of memory, last time I could work on ps and indd together, but these few days I only can run ai at 1 time, and it would suddenly not responding, or auto shut down, now more worst is whole screen freeze and restart. and the recovered file always back to the beginning, even I had saved several times, but it still gone. please help!

B

Brooklyn5D61

Participant

Having so many issues with Illustrator now that I have updated my macbook. This is so frustrating with design deadlines knocking at my door. Please help.....

Monika Gause

Community Expert

How much RAM is installed?

Did you already reset the Illustrator preferences?

When does it crash? What are you doing when it happens?

D

defaultlxr1x8bqo073

Participant

I have 32gb of ram. After upgrading the OS to Sequoiah, it started randomly crashing, but it hasn't happened since the most recent Adobe update.

D

defaultv11dqdgnjeo8

Participant

its incredibly frustrating it happens to me every few minutes, especially after editing strokes... please adobe make this stop, i already tried to delte and download it again... nothing seems to work

Anubhav M

Community Manager

Hello @defaultv11dqdgnjeo8,

Would you mind trying the suggestions shared in this help article (https://adobe.ly/4j8bwVA) and checking if it helps? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/3F5cEvi).

Looking forward to hearing from you.
Anubhav

D

defaultlxr1x8bqo073

Participant

I'm having the same problem. It's randomly crashing when I click my mouse. I report it every time, I'm surprised this isn't happening to many users, but no update yet.

Anubhav M

Community Manager

Hello @defaultlxr1x8bqo073,

I tried searching for crash reports using the email address used here in the community but could not find any. Would you mind resharing the crash report again using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/4cgO2f9).

Looking forward to hearing from you.
Anubhav

Q

quirky_worldview

Participant

having this issue as well

Q

quirky_worldview

Participant

Mac Os sonoma 14.6

Adobe 2025 - 29.1

Monika Gause

Community Expert

Do you have the software Magnet installed? If so, turn it off

Anubhav M

Community Manager

Hello @Cammy28347382itu5,

We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind confirming the exact version of the OS and Illustrator and whether Illustrator behaves this way when working with a particular tool/feature/file, so I can better assist you?

Looking forward to hearing from you.

Anubhav

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