macOS Monterey 12.3 Error code - cannot save anything to external HD

[elizabetha21244203]

After updating to macOS Monterey 12.3 I cannot save ANY Adobe files to my external hard drive. Only to my desktop only? When I open any Adobe files from my external all I get is gray boxes and constant error codes. For instance - try to save to my external ID:-5000. It's across the board for InDesign, Illustrator, Photoshop.

[Monika Gause]

Is it happening with other apps as well?

[elizabetha21244203]

ANY Adobe files to my external hard drive.

[Monika Gause]

Yes, you said so already. Can you save anything to that drive? Other applications?

[elizabetha21244203]

Yes. I can. It is ONLY Adobe files. I'm gone in and went through the Read & Write process. Still not working.  I open InDesign all my files are blanked out grey squares and READ ONLY and my files are damaged when they aren't.  Photoshop, Illustrator. Nothing but error codes. 

  

 

[Monika Gause]

Can you save to the internal harddisk?

You probably need to give your apps access to that disk in the system.

[elizabetha21244203]

Monica - 

I can save it to my Internal yes, the desktop. I gave apps all access. De-installed, and reinstalled. No Progress. same problems. 

[Monika Gause]

You will have to get a Mac expert and have them set up your system for you.

It's definitely not a problem to save to an external disk from Illustrator 26.1 on Monterey 12.1 (which is the version I use).

Maybe Customer Care can look into the issue. https://helpx.adobe.com/contact.html

[elizabetha21244203]

<meta http-equiv="Content-Type" content="text/html; charset=us-ascii" />

I fixed it myself, thanks

Liz Atchley

SHIMANO NORTH AMERICA 

BIKE, MARKETING 

[joedeviant]

how'd you fixed it? i have the same problem here and i dont find any clues of what to do 

[feliciap95706144]

I'm having this issue, too - how was this resolved?

[Denise24365448c96x]

HELP! This is so annoying - Please share how this was resolved - I cannot find any solution.

[Anubhav Majumder · Accepted solution]

Hello @Denise24365448c96x, @feliciap95706144, @joedeviant,

Sorry to hear about this experience. Kindly follow the steps shared in this third-party help article (https://support.avast.com/en-in/article/Allow-Mac-full-disk-access/) to give Full Disk Access permission to Illustrator & other Adobe apps instead of Avast.

If that does not help, kindly follow these steps to add permissions to a specific folder:

1. Go to Finder.

2. Find the folder you're trying to save to.

3. If you're using a MacBook, put the cursor over "Drive" and double-finger tap. If you're using a desktop Mac Control / mouse click.

4. Select Get Info.

5. Go to bottom of box to Sharing & Permissions.

6. Look to the bottom right and find the lock. Click on the lock to unlock it. Enter in your user password.

7. Select the + symbol at the bottom left of box below Sharing & Permissions.

8. Add "Administrator" and set permission to Read & Write.

9. If your name is also an Administrator you can add that too, but not necessary.

 

Kindly update this thread if you need further assistance.

Thanks,

Anubhav

[GWESTLEY]

Hello, Can you explain to me why the avast app is included in this answer? I have the same problem but do not have (or intend to) the Avast app installed.

All good before I jumped from OSX 10.3 to 12.4

[Brad @ Roaring Mouse · Accepted solution]

The short answer is that Monterey has tightened down security on access to external drives, so if you installed the new system over an existing install, Monterey has probably reset your Adobe apps to a more restrictive setting.

Check System Preferences > Security & Privacy > Full Disk Access (on the left). If your Adobe apps are listed but not checked, check them. If they aren't there at all, add them. The easiest way is to drag each app into that window.

This issue has also been causing people problems with linked files not behaving properly if they are also on an external drive. Giving the apps Full Disk Access should resolve this as well.

[Claudia25093157c9lg]

You SAVED ME!!! Thank you!!!

[katie_mae]

Thank YOU! Your reply saved the day! I upgraded to Monterey 12.6.1 today and was suddenly unable to save anything to my external drive (where all of my client files live), or export a PDF (images for the PDF are on the external drive and were coming up as 'inaccessible'). Your suggestion fixed both problems. Wishing wonderful things for you in ALL areas of life... REALLY appreciate you taking the time to share your knowledge.

[Brad @ Roaring Mouse]

Glad it helped!