macOS Monterey 12.3 Error code - cannot save anything to external HD

New Here ,
Mar 25, 2022 Mar 25, 2022

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After updating to macOS Monterey 12.3 I cannot save ANY Adobe files to my external hard drive. Only to my desktop only? When I open any Adobe files from my external all I get is gray boxes and constant error codes. For instance - try to save to my external ID:-5000. It's across the board for InDesign, Illustrator, Photoshop.

 

Screen Shot 2022-03-25 at 5.12.23 PM.png

 

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Bug , Performance , Sync and storage

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correct answers 1 Correct answer

Adobe Employee , May 09, 2022 May 09, 2022
Hello @Denise24365448c96x@feliciap95706144@joedeviant, Sorry to hear about this experience. kindly follow the steps shared in this Avast help article (https://support.avast.com/en-in/article/Allow-Mac-full-disk-access/) to give Full Disk Access permission to Illustrator. If that does not help, kindly follow these steps to add permissions to a specific folder: 1. Go to Finder. 2. Find the folder you're trying to save to. 3. If you're using a MacBook, put cursor over drive and double finge...

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Adobe Community Professional ,
Mar 25, 2022 Mar 25, 2022

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Is it happening with other apps as well?

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New Here ,
Mar 25, 2022 Mar 25, 2022

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ANY Adobe files to my external hard drive.

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Adobe Community Professional ,
Mar 26, 2022 Mar 26, 2022

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Yes, you said so already. Can you save anything to that drive? Other applications?

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New Here ,
Mar 26, 2022 Mar 26, 2022

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Yes. I can. It is ONLY Adobe files. I'm gone in and went through the Read & Write process. Still not working.  I open InDesign all my files are blanked out grey squares and READ ONLY and my files are damaged when they aren't.  Photoshop, Illustrator. Nothing but error codes. 

Screen Shot 2022-03-26 at 9.58.38 AM.png

Screen Shot 2022-03-26 at 9.58.21 AM.png

  

Screen Shot 2022-03-25 at 5.12.23 PM.png

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Adobe Community Professional ,
Mar 26, 2022 Mar 26, 2022

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Can you save to the internal harddisk?

 

You probably need to give your apps access to that disk in the system.

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New Here ,
Mar 26, 2022 Mar 26, 2022

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Monica - 

 

I can save it to my Internal yes, the desktop. I gave apps all access. De-installed, and reinstalled. No Progress. same problems. 

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Adobe Community Professional ,
Mar 26, 2022 Mar 26, 2022

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You will have to get a Mac expert and have them set up your system for you.

It's definitely not a problem to save to an external disk from Illustrator 26.1 on Monterey 12.1 (which is the version I use).

 

Maybe Customer Care can look into the issue. https://helpx.adobe.com/contact.html

 

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New Here ,
Mar 26, 2022 Mar 26, 2022

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<meta http-equiv="Content-Type" content="text/html; charset=us-ascii" />





I fixed it myself, thanks






Liz Atchley


SHIMANO NORTH AMERICA 


BIKE, MARKETING 





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New Here ,
Mar 30, 2022 Mar 30, 2022

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how'd you fixed it? i have the same problem here and i dont find any clues of what to do 

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New Here ,
Mar 31, 2022 Mar 31, 2022

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I'm having this issue, too - how was this resolved?

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New Here ,
May 08, 2022 May 08, 2022

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HELP! This is so annoying - Please share how this was resolved - I cannot find any solution.

 

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Adobe Employee ,
May 09, 2022 May 09, 2022

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LATEST

Hello @Denise24365448c96x@feliciap95706144@joedeviant,

 

Sorry to hear about this experience. kindly follow the steps shared in this Avast help article (https://support.avast.com/en-in/article/Allow-Mac-full-disk-access/) to give Full Disk Access permission to Illustrator.

 

If that does not help, kindly follow these steps to add permissions to a specific folder:

1. Go to Finder.

2. Find the folder you're trying to save to.

3. If you're using a MacBook, put cursor over drive and double finger tap. If you're using a desktop Mac Control / mouse click.

4. Select Get Info.

5. Go to bottom of box to Sharing & Permissions.

6. Look to the bottom right and find the LockClick on the lock to unlock it. Enter in your user password.

7. Select the + symbol at the bottom left of box below Sharing & Permissions.

8. Add "Administrator" and set permission to Read & Write.

9. If your name is also an Administrator you can add that too, but not necessary.

Kindly update this thread if you need further assistance.

 

Thanks,

Anubhav

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