• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

Major Issues with Kerning/Tracking

Community Beginner ,
Mar 22, 2018 Mar 22, 2018

Copy link to clipboard

Copied

Hi,

Im having some strange things happen with my Adobe illustrator CC. It seems to be triggered when I use the auto "tracking" tab under Character.

I will have one word highlighted, change the tracking value, then strange things start to happen. It could be the word highlighted doesn't change, but another word does. The bounding box disappears. Words jump around on my document. When I press Command Z to undo the strange things - the document jumps back about 20 steps and I have to recreate things. Sometimes I cant even move anything properly, and end up having to quit entirely and restart.

I have tried installing an old version and still getting the same problem, I have also tried the command "e" and it does nothing.

Can anyone help?

Thanks

Views

2.6K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Mar 23, 2018 Mar 23, 2018

Copy link to clipboard

Copied

Could you please post screenshots including the pertinent Panels to illustrate?

Which fonts are affected by the issue?

Line and character spacing in Illustrator

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 06, 2018 May 06, 2018

Copy link to clipboard

Copied

Untitled - Streamable

Please see video in link to show what is happening!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 06, 2018 May 06, 2018

Copy link to clipboard

Copied

Which version on which system is this?

Any third party plugins installed?

Which font? Is that font checked for corruption?

When did you last restart the computer?

Did you already try resetting the preferences?

Did this ever work correctly?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 06, 2018 May 06, 2018

Copy link to clipboard

Copied

This is Illustrator version 22.0.0, so I see there is an update I can install. But I have changed to lower versions in the hope it might help and that didn't work. 

System is MAC OS High Sierra 10.13.3

Have checked all fonts for corruption and they are fine. It is no font in particular. Can happen with any font.

I shut computer down every day.

I haven't reset preferences.

Yes this problem has only been occurring this year.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 06, 2018 May 06, 2018

Copy link to clipboard

Copied

Please try resetting preferences.

How to set preferences in Illustrator

Renaming the folder will allow you to go back to old preferences in case it doesn't work.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 10, 2018 May 10, 2018

Copy link to clipboard

Copied

Have reset preferences, and the problem is still occurring

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 16, 2018 May 16, 2018

Copy link to clipboard

Copied

I have the same issue. Bounding box vanishes. Text jumps around artboard. Logo design verging on impossible.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 17, 2018 May 17, 2018

Copy link to clipboard

Copied

Please contact support about it:

Contact Customer Care

You have to be logged in. Chat option is at the bottom of the page.

Do you use a font manager?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 06, 2019 Feb 06, 2019

Copy link to clipboard

Copied

I have the same issue, don't use a font manager, don't understand why non-highlighted rows are changing. Super frustrating.

In the attached gif, I set the tracking for a row, then select a different text element entirely and the tracking adjusts the previously set row of text.

Illustrator Tracking Bug 2.gif

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 22, 2019 May 22, 2019

Copy link to clipboard

Copied

LATEST

Hi Jeremy,

I am having the same issues when I use Illustrator. Do you remember what the Adobe community told you to do to fix it?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines